Proyecto atascado en estado de restauración fallida tras reactivación y actualización a plan Pro
Problema con restauración de proyecto
Contexto
- Mi proyecto Supabase (ID: ytveuvcqdtffbuqnctxf) estaba pausado
- Actualicé al plan Pro
- Intenté reactivar el proyecto pero la restauración falló
Mensaje de error exacto
Something went wrong while restoring your project>
Your project's data is intact, but your project is inaccessible due to the restoration failure. Please contact support for assistance.Acciones tomadas - No puedo acceder a mi proyecto ni a sus datos - Ya he contactado al soporte oficial ( número de tickets 2: SU-241866, SU-241480. ) Preguntas 1. ¿Hay algún paso adicional que pueda tomar mientras espero respuesta del soporte? 2. ¿Alguien de la comunidad ha experimentado este problema y encontrado una solución? 3. ¿Existe alguna forma de verificar el estado actual de mi base de datos o recuperar un backup mientras se resuelve el problema?
7 Replies
English here please.
Support is usually the only solution for this
Problem with project restoration
Context
My Supabase project (ID: ytveuvcqdtffbuqnctxf) was paused
Upgraded to Pro plan
I tried to reactivate the project but the restore failed
Exact error message
Something went wrong restoring your project
>
Your project data is intact, but your project is inaccessible due to a restore error. Contact support for help.
Actions taken
I can't access my project or its data
I have already contacted official support (ticket number 2: SU-241866, SU-241480. )
Questions
Are there any additional steps I can take while I wait for a response from support?
Has anyone in the community experienced this issue and found a solution?
Is there a way to check the current state of my database or recover a backup while the issue is being resolved?
If another browser does not show restore/backup options then support is the only solution.
Well, I'm still waiting, they still haven't responded. I only got this
There isn't anything anyone on here can do. You will have to wait on Supabase support as they are the only ones who can fully restore projects if they get stuck in the restoration phase.
Thank you!
@MARY did you hear from support ? looks like people are not getting support on this issues for days