Asset Offline in Trash from External Library that has Multiple Mounts

I mounted two different folders into the same volume in my docker.compose with the goal of grouping them together in the same Immich folder:
volumes:
# Do not edit the next line. If you want to change the media storage location on your system, edit the value of UPLOAD_LOCATION in the .env file
- ${UPLOAD_LOCATION}:/data
- /etc/localtime:/etc/localtime:ro
- "A:/batch1/:/grouped:ro"
- "A:/batch2/:grouped:ro"
- "B:/batch3/:/grouped:ro"
volumes:
# Do not edit the next line. If you want to change the media storage location on your system, edit the value of UPLOAD_LOCATION in the .env file
- ${UPLOAD_LOCATION}:/data
- /etc/localtime:/etc/localtime:ro
- "A:/batch1/:/grouped:ro"
- "A:/batch2/:grouped:ro"
- "B:/batch3/:/grouped:ro"
This feels like Deja Vu because I'm pretty sure this was working, all the assets were visible under /Folder/ view on the webUI, and the statistics showed 100k+ photos. However a few days ago the external drive these folders were on kept ejecting randomly and docker couldn't mount them (unrelated power issue, just had to swap whch usb ports the drives were plugged into around) Now, Immich only seems to be able to see Assets that exist in the LAST mount location in docker.compose, for example of the 3 folders mounted into grouped -- both folders on A: show assets as offline, but assets from B: are working fine. A rescan of All libraries, or individual ones, doesn’t fix/mark them as online. All the assets that are offline are stuck in Trash, and the Folder view doesn't show any of the subfolders from A: , but does show the folders in B since I somehow managed to used a multi-folder volume before .. any ideas what might have changed or messed up with my docker to cause this all of a sudden? https://i.vgy.me/bEtmJw.png https://i.vgy.me/iRyv04.png https://i.vgy.me/gwVz8N.png
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5 Replies
Immich
Immich5w ago
:wave: Hey @shadowrs, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :ballot_box_with_check: reviewed Github for known issues. 5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy). 6. :ballot_box_with_check: uploaded the relevant information (see below). 7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed. Successfully submitted, a tag has been added to inform contributors. :white_check_mark:
bo0tzz
bo0tzz5w ago
I mounted two different folders into the same volume in my docker.compose with the goal of grouping them together in the same Immich folder:
You can't do that They need to be independent mounts
shadowrs
shadowrsOP5w ago
Haha perfect ok good 👍🏼 now I know it was just luck it worked before lol Thank you! If Immich can see each docker mount and can tell there’s conflicts like I did, a warning that this won’t work might be a good addition for users in the future
Immich
Immich5w ago
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Finn
Finn5w ago
Not really. For immich it's just a path. Not sure why it worked in the first place, but docker does not prevent this from happening. Mounts usually "hide" content below them.

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