What a generic reply by PUBGM Support team...
The email I got:
Dear players
You have a new message from the official customer service of PUBG MOBILE:
Dear player,
Welcome to contact the PUBG MOBILE Customer Service. I am glad to serve you.
The levels of compatibility vary on different devices (such as frame quality, Room Spectator, and recording functions). For the actual adaptation level, please check the in-game graphics settings page. I appreciate your patience as we work to improve support for as many devices as possible.
Thank you for your patience and understanding. If you have any further questions or concerns, please do not hesitate to contact me. Have fun with PUBG MOBILE!
Best Regards,
PUBG MOBILE Customer Service Team
bruhhhhhh they didnt understood my problemm
Dear PUBG Mobile Support Team,
Thank you for your response, but I am disappointed to receive a very generic reply that does not address the actual issue. As shown in the attached screenshot, there is an empty box in the graphics settings where the Ultra 40 FPS option used to be. This is clearly a bug, since I have been playing on 40 FPS for years on the same device and account. You can verify my gameplay history to confirm this.
Also, I understand that 60 FPS has been unlocked with Super Smooth, but it is not optimized and becomes laggy during intense moments. If 60 FPS cannot run smoothly, then it defeats the purpose.
I request you to please fix this bug by restoring the 40 FPS Ultra option and optimizing performance for the Tab A8.
Sincerely,
UID: 5191764892
Dear players
You have a new message from the official customer service of PUBG MOBILE:
Dear player,
Welcome to contact the PUBG MOBILE Customer Service. I am glad to serve you.
The levels of compatibility vary on different devices (such as frame quality, Room Spectator, and recording functions). For the actual adaptation level, please check the in-game graphics settings page. I appreciate your patience as we work to improve support for as many devices as possible.
Thank you for your patience and understanding. If you have any further questions or concerns, please do not hesitate to contact me. Have fun with PUBG MOBILE!
Best Regards,
PUBG MOBILE Customer Service Team
bruhhhhhh they didnt understood my problemm
Dear PUBG Mobile Support Team,
Thank you for your response, but I am disappointed to receive a very generic reply that does not address the actual issue. As shown in the attached screenshot, there is an empty box in the graphics settings where the Ultra 40 FPS option used to be. This is clearly a bug, since I have been playing on 40 FPS for years on the same device and account. You can verify my gameplay history to confirm this.
Also, I understand that 60 FPS has been unlocked with Super Smooth, but it is not optimized and becomes laggy during intense moments. If 60 FPS cannot run smoothly, then it defeats the purpose.
I request you to please fix this bug by restoring the 40 FPS Ultra option and optimizing performance for the Tab A8.
Sincerely,
UID: 5191764892
Solution
You are welcome to share your feedback or suggestion directly to Tencent by submitting Feedback through https://pubgmobile.live/support.
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