Email notifications failed to generate message content
Yesterday we released a new workflow that's a daily report template for some customers.
We notified the customer the first email would be send today, but I checked the activity and the email actually failed with the message "Message content could not be generated".
This is the transaction ID: txn_68ba2809i3t4mx33goz0
I checked sendgrid and there is no logs for that email there.
During development I tested that flow many times and it worked fine. I also went to the production environment on Novu and sent a test to myself with the same payload the customer should have received and it worked fine.
3 Replies
@Obscene Burrito
we are looking in this issue from our side
@Pawan Jain not sure if you found something, but the daily report worked today
let's wait for tomorrow's run before closing the ticket. i'll keep you posted
Sure, please keep us updated