Upload/viewing new assets works in iOS app but not in browser
So a few days ago I migrated my Immich server from Unraid to a new Docker instance. Everything seems to be working fine on the iOS app: uploading automatically, new assets visible in the UI, no error logs etc.
Then I realised when logging in to the web ui that no assets uploaded (via the iOS app) are visible on the web. If I try to upload anything via the web interface I get an error and if I check the log on the server it says:
[Nest] 18 - 09/05/2025, 9:11:33 PM ERROR [Api:AssetMediaService~ophts2w9] Error uploading file Error: EPERM: operation not permitted, utime '/data/upload/467a759b-ab12-44c9-b817-75f409278927/75/00/7500941d-e285-47c1-9057-a602d327cae4.jpg'
Error: EPERM: operation not permitted, utime '/data/upload/467a759b-ab12-44c9-b817-75f409278927/75/00/7500941d-e285-47c1-9057-a602d327cae4.jpg'
at async Object.utimes (node:internal/fs/promises:1133:10)
at async AssetMediaService.create (/usr/src/app/server/dist/services/asset-media.service.js:296:9)
at async AssetMediaService.uploadAsset (/usr/src/app/server/dist/services/asset-media.service.js💯27)
at async AssetMediaController.uploadAsset (/usr/src/app/server/dist/controllers/asset-media.controller.js:40:29)
I've done a thorough check on permissions and they all seem good. As far as I understand the iOS-app shouldnt work either if permissions was at play. But what else could be wrong? Please help - I love the software and I'm scared for my 100k+ assets.
Thank you kindly in advance,
Kalle
10 Replies
:wave: Hey @raeserfisk,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
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4. :blue_square: reviewed Github for known issues.
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7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
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If this ticket can be closed you can use the /close command, and re-open it later if needed.Thanks for the quick reply but I am unsure if this fits my situation? I am still running the server from an isolated Docker environment as before and the actual files are stored and written to the same Immich folder on my Unraid NAS. The only difference is that the the photo-folder is being served via CIFS, mounted in Proxmox and shared to the Docker LXC.
Which of these steps are preventing progress? And why would the process of uploading files and saving to the database work via the iOS-app but not the browser?
Addendum: files uploaded via iOS are only visible in the app but confirmed uploaded to the server.
They cannot be viewed in the browser. This all feels like Browser having different permissions than the iOS-user?
Addendum two: I can also view, open and download all files on Browser prior to the transfer
Either CIFS, the target filesystem or some permission issue
The browser vs mobile has no connection here. The app is just showing the local file
We also don’t support LXC so that pass through is probably causing an issue
Ah OK. But the app shows files first local, then tries (and says successfully) uploads the file - then shows the cloud symbol with a check mark..?
Ok. That’s not related to this
The error log is pretty definitive
OK thank you kindly. I'll try to move it all to a VM + Docker and see if it solves the issue
You’ll probably have to stop using pass through mounting as well
It will most likely end up that way I guess.. thank you for your advice. I seem to have fixed it for now by using a privileged LXC container