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Immich•4w ago
jsdev

Can't download new Smart Search Model.

Looks like I'm getting 500 and 502 errors on the request. Getting below logs: 
[09/11/25 17:15:27] INFO     Listening at: http://[::]:3003 (8)                 
[09/11/25 17:15:27] INFO     Using worker: immich_ml.config.CustomUvicornWorker 
[09/11/25 17:15:27] INFO     Booting worker with pid: 9                         
[09/11/25 17:15:28] INFO     Started server process [9]                         
[09/11/25 17:15:28] INFO     Waiting for application startup.                   
[09/11/25 17:15:28] INFO     Created in-memory cache with unloading disabled.   
[09/11/25 17:15:28] INFO     Initialized request thread pool with 16 threads.   
[09/11/25 17:15:28] INFO     Application startup complete.                      
[09/11/25 17:15:29] INFO     Downloading visual model                           
                             'ViT-SO400M-16-SigLIP2-256__webli'. This may take a
                             while.                                             
  2025-09-11T22:16:36.711368Z  WARN  Status Code: 502. Retrying..., request_id: ""
    at /home/runner/work/xet-core/xet-core/cas_client/src/http_client.rs:207

  2025-09-11T22:16:36.711393Z  WARN  Retry attempt #0. Sleeping 2.415635614s before the next attempt
    at /root/.cargo/registry/src/index.crates.io-1949cf8c6b5b557f/reqwest-retry-0.7.0/src/middleware.rs:171

  2025-09-11T22:16:36.720365Z  WARN  Status Code: 502. Retrying..., request_id: ""
    at /home/runner/work/xet-core/xet-core/cas_client/src/http_client.rs:207

  2025-09-11T22:16:36.720391Z  WARN  Retry attempt #0. Sleeping 914.320348ms before the next attempt
    at /root/.cargo/registry/src/index.crates.io-1949cf8c6b5b557f/reqwest-retry-0.7.0/src/middleware.rs:171

  2025-09-11T22:16:37.836372Z  WARN  Status Code: 502. Retrying..., request_id: ""
    at /home/runner/work/xet-core/xet-core/cas_client/src/http_client.rs:207
[09/11/25 17:15:27] INFO     Listening at: http://[::]:3003 (8)                 
[09/11/25 17:15:27] INFO     Using worker: immich_ml.config.CustomUvicornWorker 
[09/11/25 17:15:27] INFO     Booting worker with pid: 9                         
[09/11/25 17:15:28] INFO     Started server process [9]                         
[09/11/25 17:15:28] INFO     Waiting for application startup.                   
[09/11/25 17:15:28] INFO     Created in-memory cache with unloading disabled.   
[09/11/25 17:15:28] INFO     Initialized request thread pool with 16 threads.   
[09/11/25 17:15:28] INFO     Application startup complete.                      
[09/11/25 17:15:29] INFO     Downloading visual model                           
                             'ViT-SO400M-16-SigLIP2-256__webli'. This may take a
                             while.                                             
  2025-09-11T22:16:36.711368Z  WARN  Status Code: 502. Retrying..., request_id: ""
    at /home/runner/work/xet-core/xet-core/cas_client/src/http_client.rs:207

  2025-09-11T22:16:36.711393Z  WARN  Retry attempt #0. Sleeping 2.415635614s before the next attempt
    at /root/.cargo/registry/src/index.crates.io-1949cf8c6b5b557f/reqwest-retry-0.7.0/src/middleware.rs:171

  2025-09-11T22:16:36.720365Z  WARN  Status Code: 502. Retrying..., request_id: ""
    at /home/runner/work/xet-core/xet-core/cas_client/src/http_client.rs:207

  2025-09-11T22:16:36.720391Z  WARN  Retry attempt #0. Sleeping 914.320348ms before the next attempt
    at /root/.cargo/registry/src/index.crates.io-1949cf8c6b5b557f/reqwest-retry-0.7.0/src/middleware.rs:171

  2025-09-11T22:16:37.836372Z  WARN  Status Code: 502. Retrying..., request_id: ""
    at /home/runner/work/xet-core/xet-core/cas_client/src/http_client.rs:207
4 Replies
Immich
Immich•4w ago
:wave: Hey @jsdev, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :ballot_box_with_check: reviewed Github for known issues. 5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy). 6. :ballot_box_with_check: uploaded the relevant information (see below). 7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.
jsdev
jsdevOP•4w ago
jsdev
jsdevOP•4w ago
.env: 
# You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables

# The location where your uploaded files are stored
UPLOAD_LOCATION=/mnt/immich

# The location where your database files are stored. Network shares are not supported for the database
DB_DATA_LOCATION=./postgres

# To set a timezone, uncomment the next line and change Etc/UTC to a TZ identifier from this list: https://en.wikipedia.org/wiki/List_of_tz_database_time_zones#List
TZ=US/Central

# The Immich version to use. You can pin this to a specific version like "v1.71.0"
IMMICH_VERSION=release

# Connection secret for postgres. You should change it to a random password
# Please use only the characters `A-Za-z0-9`, without special characters or spaces
DB_PASSWORD=<REDACTED>

# Keeps search fast, keeps ML in memory
MACHINE_LEARNING_MODEL_TTL=0

# The values below this line do not need to be changed
###################################################################################
DB_USERNAME=postgres
DB_DATABASE_NAME=immich
# You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables

# The location where your uploaded files are stored
UPLOAD_LOCATION=/mnt/immich

# The location where your database files are stored. Network shares are not supported for the database
DB_DATA_LOCATION=./postgres

# To set a timezone, uncomment the next line and change Etc/UTC to a TZ identifier from this list: https://en.wikipedia.org/wiki/List_of_tz_database_time_zones#List
TZ=US/Central

# The Immich version to use. You can pin this to a specific version like "v1.71.0"
IMMICH_VERSION=release

# Connection secret for postgres. You should change it to a random password
# Please use only the characters `A-Za-z0-9`, without special characters or spaces
DB_PASSWORD=<REDACTED>

# Keeps search fast, keeps ML in memory
MACHINE_LEARNING_MODEL_TTL=0

# The values below this line do not need to be changed
###################################################################################
DB_USERNAME=postgres
DB_DATABASE_NAME=immich
Immich
Immich•4w ago
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