The Windows PC Netease App keeps crashing on launch - any help?

does anyone know why the PC version from netease instantly crashes after I press start game?

it works on my phone, just not on pc.

I have the latest nvidia graphics drivers (581.29) and my pc supports directx 12, it's a low-end gaming pc (i7-11800H, 32 GB ram, RTX 3050 mobile 4GB VRAM) on Windows 11.
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