Nothing Seeing the Server After Router Swap
Today I swapped routers as a necessary evil for swapping internet service providers. I hate this new router, but my old unit used coax to reach the internet while the new setup uses ethernet to connect to the box that accesses the outside internet. Most of my infrastructure is still hard-wired. The DHCP range changed from 192.168.0.0/24 (old unit) to 192.168.4.0/24 (it doesn't let me change this). On proxmox, I had to change its IP address to the new range as well as the reserved IP addresses for the containers and VMs within it. Immich (in a VM) was reserved at 192.168.0.102, now is reserved at 192.168.4.102. However, simply adding the ":2283" to it in a web browser gets me the browser cannot connect to the page.
Note: I use tailscale for remote access, and even making sure tailscale is up on all devices and using a tailscale ip is also not working. Whether tailscale is used or not, I cannot get immich to connect.
Yes, I've updated the VM as much as possible.
Yes, I've updated immich to the latest release (first to 1.132 then to 1.142.0).
Yes, I've updated the VM's fstab so the NAS it writes to it properly mounted on boot.
Yes, I've rebooted the VM multiple times.
Neither the desktop computers nor my phone can connect.
Disks are in ZFS (Yes, I uncommented the line to go into HDD mode)
Any changes in docker-compose.yml are purely from upgrade instructions.
Only change to .env is to lock the release onto the release I want to use (when upgrading).
I don't know what else to try.
6 Replies
:wave: Hey @KTSpeedruns,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:
Hello, this isnt really something we can help with here as its not related to immich but to your LAN
Did you check the immich server logs to make sure it starts up ok?
I did run a log but couldn't find anything my tiny unknowledgable brain could identify as not running right.
This screenshot clearly shows the server is restarting for some reason. Check the logs and test if it does work on the server e.g. using curl. Anything beyond that is outside of the immich scope.
You lost me at "using curl".
I ran
docker compose logs again and saw lots of yellow and red, but I can't scroll up to see what it was.
Figured it out. Server wasn't fully starting because of how I setup the auto-mount in fstab. Had to fix that. Then it was all good.