Connection Issues
Hello,
I am experiencing issues accessing the Supabase service. The main page (supabase.com) sometimes loads, but when I try to access the Dashboard or API (e.g., app.supabase.com, api.supabase.com), I consistently get an ERR_CONNECTION_TIMED_OUT error.
Here are the tests I performed:
When using a VPN, Supabase works without any issues.
In traceroute results, packets are lost after the 6th hop.
I changed DNS settings to Google DNS (8.8.8.8, 8.8.4.4) and Cloudflare DNS (1.1.1.1, 1.0.0.1), and also tried ipconfig /flushdns and netsh winsock reset; the issue persists.
My neighbor, who uses a different internet connection, is facing the same issue as well.
This indicates that the problem is not on my device, but rather with the routing or DNS resolution on the ISP side.
Thank you.
2 Replies
You probably need to contact support.
But what region are you in and is your instance in? Mainly if others start having an issue we can help narrow it down for SB.
I’m located in Turkey, and my project is in AWS eu-west-2