My account has been banned, and when I contacted support, I was told the ban was for "Cheating by over-detection in simulators." I honestly don’t know what this means — I wasn’t cheating. My account was just left in the lobby, and when I came back, I found it banned.
I kindly ask you to review this case again. I have made a lot of progress in the current event (272/300) and I really want to finish it before the event ends this month.
Please help me resolve this as soon as possible so I can continue.
If your account is banned for a short time, please use the File Claim option when trying to log into your account if you want to appeal your account suspension. If your appeal is rejected in-game, we're unfortunately unable to help you any further, and you'll have to wait until the ban is lifted on its own.