iOS not backing up after switching to beta timeline
after updating server and iOS apps to the latest build (1.142.0), I'm having issues on my wife's phone. Both phones were previously utilizing the backup feature. My phone backup still works fine (although I was trialing the beta timeline feature prior to it being the default in the latest update).
My wife's phone looks like it started the backup over. Total is 6943, Backup is 36 ,and Remainder is 6907. After having the app open for a couple minutes, the backup starts, the Backup number starts climbing and the Remainder number starts falling. The bottom of the screen also shows "Queuing XXX/6907", where the XXX number periodically climbs. After a few minutes, the app crashes, and the numbers all reset to their previous values with no progress gained. The app also crashes immediately if I disable and reenable the backup manually.
Both phones are iPhone 13 Minis. Am I running into a memory issue, or something else?
5 Replies
:wave: Hey @Ccheese4,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.Can you try log out and log back in?
That worked! Sorry to bother with such a simple fix. Thank you!
No worries, sorry about the hiccup here
yall do great work!