Lost 2FA access, need help regaining account
Support AI
I'm sorry to hear that you're having trouble accessing your Cloudflare account.
According to the Cloudflare documentation, if you don't have access to your 2FA account or backup codes and cannot currently generate a 2FA code, you can try to recover your account using a verified device that you have logged in from before.
To do this, follow these steps:
If you see Device verification failed, you may be able to try again considering the following:
Source: https://developers.cloudflare.com/fundamentals/user-profiles/2fa/
According to the Cloudflare documentation, if you don't have access to your 2FA account or backup codes and cannot currently generate a 2FA code, you can try to recover your account using a verified device that you have logged in from before.
To do this, follow these steps:
- Go to the Two-Factor Authentication page and select Try recovery on Lost all 2FA devices and backup codes?.
- Select Begin recovery.
- A 6-digit access code will be sent to the email address associated with your Cloudflare account.
- Enter the temporary access code into the Cloudflare Dashboard and select Verify email.
- Select Verify device. This checks whether you are using a device that has previously logged into your account.
If you see Device verification failed, you may be able to try again considering the following:
- Your browser may be set to clear cookies on exit or after browser or OS upgrades. This interferes with the device verification process.
- You may be using anti-malware or other software that automatically clears your browser cookies and makes your device unrecognizable by Cloudflare's Dashboard.
Source: https://developers.cloudflare.com/fundamentals/user-profiles/2fa/
This is an AI generated response, it may not be 100% accurate. Please validate the output. You can ask followups by replying to this message or mentioning me.
