Errors with the 1.142.0 Mobile App Build
Like everyone, the 1.142.0 is causing a lot of issues with the way I am using it. When I go into the app, it shows that nothing is backed up and shared albums are removed.
I have tried the troubleshooting below:
- Log out, log back in
- Clearing cache on the app in android settings
- Deleting the app
None have worked.
I have also seen some say to disabled beta timeline for the time being, but I cannot see this option.
My app version is: 1.142.0
My server version is: 1.132.3
16 Replies
:wave: Hey @Da Dada,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:Your server is wayyyyyy out of date
Yeah updating that now
Make sure to follow
Ok all updated
And can now see the beta timeline so turning that off until we know its fixed
What issues do you see? The beta would have never worked on your old server version. The endpoints didn't exist for it
Right now, the only issue is that some of my photos I took today aren't showing up on the main page of immich mobile, but if I navigate the the recent album, they show up. And that's with and without beta, so I am going to trust this beta timeline and leave it I guess
Did you select the Recent albums as the target for back up?
the Photos page only show the assets from the albums that are selected for backup
Yeah I did
And you don't see the photo you took on the timeline?
No I dont
So when selecting the album, I can click into it to see what it contains and that photo is there, but just not showing on the timeline
And does say it's backed up
Can you try logout and log back in now after your server is updated so that it syncs correctly?
They show up for like 2 seconds then just disappear
From the timeline I am referring to
If you don't mind can you recrod a screen capture? You can either send it here or DM me
Just sent you a DM