(TRUENAS Scale) Inconsistent media location after migration [app ver 1.133.1 to 1.142.1]
Hi Alll,
I recently attempted to update Immich from version 1.133.1 to 1.142.1 on TrueNAS. As part of the migration, I created a new dataset and used a separate, new instance of Immich to avoid affecting my existing installation. I followed both the online guides and the official documentation carefully, including rsyncing the data into a duplicate dataset and ensuring permissions matched the originals.
After starting the new instance, I keep encountering the following error:
Detected an inconsistent media location
It seems to be preventing the app from fully starting. My suspicion is that it may be related to copying files from an earlier version into the newer version, possibly leaving the database “behind” or mismatched with the media path. However, I could be misunderstanding the cause.
I’d greatly appreciate guidance on how to properly migrate my dataset to the latest version without encountering this media location inconsistency.
Thanks in advance!
11 Replies
:wave: Hey @Tea,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
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Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.here's the most recent 500 lines out of the pgvecto logs which is preventing boot.
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:
TLDR: In truenas Rsynced all of ver 1.133.1 files (excluding pg) to /data dataset and rsynced the db to /db. Made a new immich instance (ver 1.142.1) and linked it to the two new datasets. keeps throwing error of inconsistent media at me. works if i dont try to rsync old database to new. any help or points are greatly appreeciated
Have you seen/checked already
- the linked article in the error https://immich.app/errors#inconsistent-media-location
- https://github.com/truenas/apps/issues/2883#issuecomment-3150317088
- https://github.com/immich-app/immich/discussions/20604
[Issue] All Immich images not loading (truenas/apps#2883)
[Discussion] Update to v1.137.3 causes ENOENT: no such file for thumbnails (immich-app/immich#20604)
Hi @Sergey Katsubo I was able to get the inconsistent error to stop and was able to successfully run it, thanks! Unfortunately, now none of the photos have any access. Here's the first couple errors that pop up.
I tried to map these paths it says its not finding, but it still isn't resolving... I think something is the matter with the db since its still pointing odd. Any tips?
To anyone stumbling on this: the fix is here https://discord.com/channels/979116623879368755/1178410588821524561/1406942912369000488
Thanks!
Nevermind... new error this time its
To anyone finding this error ^: make sure ur file structure is EXACTLY how immich wants, no subfolders.
My issues are fixed best of luck to anyone else
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