SCRAPE_SITE_ERROR : ERR_TUNNEL_CONNECTION_FAILED
Hello,
I have this error on two differents website : {"success":false,"code":"SCRAPE_SITE_ERROR","error":"Specified URL is failing to load in the browser. Error code: ERR_TUNNEL_CONNECTION_FAILED"}. It happens 50% of the time and for the same url, sometimes it's worked, sometimes no.
Few months ago, it worked fine.
What the source of the problem ? Is Firecrawl or the websites ?
9 Replies
Hey there! Can you share your request? This might be an issue with a particular proxy.
I just try in postman with https://api.firecrawl.dev/v1/scrape with
{
"url": "https://www.pluginboutique.com/manufacturers/50-iZotope?page=4¤cy=EUR",
"formats": [
"markdown",
"screenshot@fullPage"
],
"timeout": 120000,
"location": {
"country": "FR",
"languages": [
"fr-FR"
]
}
}
The first test works but not the second few seconds later.
VST Plugins, Synth Presets, Effects, Virtual Instruments, Music Plu...
VST Plugins, Synth Presets, Effects, Virtual Instruments, Music Plugins from Pluginboutique
Can you try without the location parameter? Or do you need that?
I can try withoout the location but I need this to have the price in €. I just launch a test this morning with the location, and I have this error : {
"success": false,
"code": "SCRAPE_SITE_ERROR",
"error": "Specified URL is failing to load in the browser. Error code: undefined"
}
I try 5 times without location and it works all the time.
Have you tried scraping this using stealth mode? To do this, set the proxy parameter to stealth: https://docs.firecrawl.dev/api-reference/endpoint/scrape#body-proxy.
No but when I read the doc, by default is in in auto mode so it's already activated if neccessary, no ?
Depending on which version of the API you're using, yes.
Can you share a scrape ID? I will take a look.
Where I find it ? In this case, it's for a client and I have only the api key, not the password to access the admin of firecrawl.
Okay please reach out to help@firecrawl.dev with the email address of the account and the last 4 characters of you API key, and any other details I might need to look into this.