Can't access project after upgrade completion

Can't access project after upgrade completion Hi! I'm stuck on the "Upgrade completed!" screen and can't access my project. The page shows: "Your project has been successfully upgraded to Postgres 17 and is now back online" "Return to project" button doesn't work What I've tried: Hard refresh (Ctrl+F5) Cleared browser cache & cookies Incognito mode Different browsers Direct navigation to dashboard URLs Waited several hours
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16 Replies
garyaustin
garyaustin2mo ago
Try a VPN and different device. Otherwise you'll have to contact support.
filpap9
filpap9OP2mo ago
ok i will try that , thanks for the help
tomaspozo
tomaspozo2mo ago
@filpap9 if you end up reaching support, please share your ticket number here
filpap9
filpap9OP2mo ago
Yes i reached support but , i will be in low priority because of my free plan the ticket number is : SU-248067 the project is running , like when i run it locally all my data are there but maybe is a bug on the dashboard i cant pass that return to project endless loop
tomaspozo
tomaspozo2mo ago
got it, thats good to know.. let me try upgrading one of my projects and see if I get the same issue when did you make the upgrade?
filpap9
filpap9OP2mo ago
yesterday night
garyaustin
garyaustin2mo ago
Did you try the different device or VPN yet?
filpap9
filpap9OP2mo ago
thanks a lot yes didnt work let me try also off my phone also with vpn and i will update you
garyaustin
garyaustin2mo ago
There is a known dashboard lockup issue and usually one of three things gets over it until it resolves on its own.
filpap9
filpap9OP2mo ago
mmm i understand ok hopeffully it resolves on its own, its not and emerjency project but you know thanks
garyaustin
garyaustin2mo ago
Yeah, but if different browser, device, and VPN did not work, then skeptical it is the dashboard lockup.
filpap9
filpap9OP2mo ago
yes i tried again with vpn and diffrent devide and didnt work
Revadike
Revadike2mo ago
Dang, I hope you can solve it
filpap9
filpap9OP2mo ago
Hy do you have any updates , suapabase havent response yet and still cant accesss dashboard
tomaspozo
tomaspozo2mo ago
Hey! looks like your tickets was not flagged correctly, can you share your supabase project id? If you prefer, dm me
filpap9
filpap9OP2mo ago
yes of course

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