Help domian cloudphone247vn.site and wozokhonggay.site
Hello Cloudflare Support,
My domain cloudphone247vn.site is currently stuck in a deleted account which had an outstanding balance. I have already deleted that account and created a new Cloudflare account, but I cannot add the domain again.
Error: “You cannot add or modify subscriptions or services until the outstanding balance is paid.”
Since the old account no longer exists, I cannot pay or remove the domain. Please help me release this domain so I can add it to my new Cloudflare account.
Thank you.
5 Replies
?billing
Cloudflare's billing system is undergoing some changes/migration. During this period, there have been recurring cases of extra bills, incorrect bills, or other issues.
To resolve these issues, create a Support ticket by using the following link (you must be logged into your Cloudflare account): https://dash.cloudflare.com/?to=/:account/support. There is a backlog of tickets so it might take a while to get a response.
Note that all accounts, even Free plan accounts, can create billing tickets. Tickets are the only way to resolve billing issues; we cannot help you in this Discord.
not all of that is relevant but the part about creating a ticket is, nobody here can help, only the people in support can
So what should I do to solve this situation?
Because I lost my account about the old cloudflare, I attached the old domian to the new account, it was the same as above
To resolve these issues, create a Support ticket by using the following link (you must be logged into your Cloudflare account): https://dash.cloudflare.com/?to=/:account/support. There is a backlog of tickets so it might take a while to get a response. Note that all accounts, even Free plan accounts, can create billing tickets. Tickets are the only way to resolve billing issues; we cannot help you in this Discord.