My immich is not working properly. Is a reinstall a viable option?
So i updated my immich a few weeks ago, and it broke. Whenever i try to connect to it, the connection refuses.
I have no idea, where the error is coming from.
Immich runs on my synology in a container. Before i updated, i copied the entire container to a seperate drive.
Can i just uninstall immich and reinstall, put the files back and restore the sql backup? Or wont that work?
Let me know if you are missing any information, any help is appreciated 🙂
15 Replies
:wave: Hey @Jakob,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
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5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
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Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
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Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.What were you updating from? Your compose is way out of date
AKA The port mapping was changed away from 3001 in Oct of 2024. So coming up on a year ago
Yes, seems reasonable. Didnt update for a while because i dindt really know how
You would need to go through every breaking change between your old version and the latest, and apply them to upgrade
but i dont even know if my current install is working. For me it seems like its broken. Can i check that somehow?
If you updated your immich a few weeks ago and didn't apply any of those breakign changes, yes it's expected to probably be pretty broken
okay. what is my best option? Can i reinstall and restore the database?
You have two options. A) Restore the database into the version you had before you tried to update and things started breaking. Then from there, go through the breaking changes and apply those as you update. Taking backups as you go for the best possibility of success.
B) Just blow away the old db, pull latest, and re-upload via the cli.
Thanks, i will consider that
If i go with option B), is it best to just uninstall immich? Or could i just pull the newest version?
If option B then: Set a new location for the postgres folder and upload location in your env file. Pull the latest, and start it. THen just use the cli or immich-go pointed at your old upload location to upload the media
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