Multiple errors of "Unable to complete move. File does not exist at either location" on new deploy
I am receiving many "WARN [Microservices:StorageCore] Unable to complete move. File does not exist at either location."
Current Config/Steps/Testing
- New docker deployment
- create storage template
- use immich-go to import google takeout photos (about 8k video and 94k photo)
- view logs
- no changes were made since this is a new deployment
- spot checking a few of the hundreds of errors, they seem to have the metadata intact, just no sidecar file.
I have tried not creating the storage template before uploading and then trying a migration with the same result. I have "started over" multiple times by wiping the persistent storage.
4 Replies
:wave: Hey @crazifyngers,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.Very strange
Are the versions of all the things you're using up to date?
I believe immich-go usually pauses the background jobs while it uploads, is that happening?
1.142.1. yes all jobs are paused.
anything else I can do? i've tried uploading multiple times, with mine and with my partners google takeout, same results