Issue with payments

I had an outstanding invoice on my account and some balance, I've paid both. I no longer have any outstanding balance or invoice (they're all paid) but every time I try to re-upgrade or purchase a worker I get errors like "could not run a legacy post user sub request: failed to update user subscription: failed to load account from db: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page." Is this a caching issue or something else?
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4 Replies
SuperHelpflare
Feedback
Feedback has been submitted! Thank you :)
Peps
Peps2w ago
?billing
SuperHelpflare
Cloudflare's billing system is undergoing some changes/migration. During this period, there have been recurring cases of extra bills, incorrect bills, or other issues. To resolve these issues, create a Support ticket by using the following link (you must be logged into your Cloudflare account): https://dash.cloudflare.com/?to=/:account/support. There is a backlog of tickets so it might take a while to get a response. Note that all accounts, even Free plan accounts, can create billing tickets. Tickets are the only way to resolve billing issues; we cannot help you in this Discord.
Peps
Peps2w ago
Unfortunately you'll need to create a billing tickets with the instructions above to get that issue resolved

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