Immich•2w ago

iOS backup is extremely slow on v1.142.1

Hi everyone, I just set up Immich v1.142.1 on my server and I'm trying to back up my photos from my iPhone 16 Pro (iOS 18.7). When I start the backup it'll upload 10-20 assets and then it comes to a complete halt unless I close the app and open it again. I'm keeping the app in the foreground with the screen on. I'm not sure why that's happening because I was able to sync all my photos to my Seafile instance on the same server through their iOS app and it was much faster (5200 photos backed up in 1 hour). I have set the max request body size in Traefik to 2 GiB but that doesn't help. Would appreciate any help!

9 Replies

Immich•2w ago

:wave: Hey @icetwy, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :ballot_box_with_check: reviewed Github for known issues. 5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy). 6. :ballot_box_with_check: uploaded the relevant information (see below). 7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.

icetwyOP•2w ago

I should note that I'm running Immich in a rootless Podman pod (just like Seafile) on Debian bookworm. The server has 2x 450 GB NVMe SSD in RAID1 and 32 GB RAM, nothing else is running on it at the moment. My iPhone is also getting pretty hot while backing up. ~/.config/containers/systemd/immich.pod

[Unit]
Description=Immich pod service
Requires=immich-network.service
After=immich-network.service
Wants=immich-server.service immich-machine-learning.service immich-redis.service immich-database.service

[Pod]
PodName=immich
Network=systemd-immich
Network=systemd-traefik-rootless

[Install]
WantedBy=default.target

[Unit]
Description=Immich pod service
Requires=immich-network.service
After=immich-network.service
Wants=immich-server.service immich-machine-learning.service immich-redis.service immich-database.service

[Pod]
PodName=immich
Network=systemd-immich
Network=systemd-traefik-rootless

[Install]
WantedBy=default.target

~/.config/containers/systemd/immich-redis.container

[Container]
ContainerName=immich-redis
Pod=immich.pod

Image=docker.io/valkey/valkey:8-bookworm
AutoUpdate=registry

Network=systemd-immich

HealthCmd="/usr/local/bin/redis-cli ping || exit 1"
HealthStartPeriod=30s
HealthInterval=10s
HealthTimeout=5s
HealthRetries=5
Notify=healthy

[Service]
Restart=always

[Install]
WantedBy=default.target

[Container]
ContainerName=immich-redis
Pod=immich.pod

Image=docker.io/valkey/valkey:8-bookworm
AutoUpdate=registry

Network=systemd-immich

HealthCmd="/usr/local/bin/redis-cli ping || exit 1"
HealthStartPeriod=30s
HealthInterval=10s
HealthTimeout=5s
HealthRetries=5
Notify=healthy

[Service]
Restart=always

[Install]
WantedBy=default.target

~/.config/containers/systemd/immich-database

[Container]
ContainerName=immich-database
Pod=immich.pod

Image=ghcr.io/immich-app/postgres:14-vectorchord0.4.3-pgvectors0.2.0
AutoUpdate=registry

Volume=/srv/immich/postgres:/var/lib/postgresql/data
Volume=/srv/immich/database-healthcheck:/database-healthcheck

Network=systemd-immich

ShmSize=128M

Environment=POSTGRES_USER=postgres
Secret=immich_db_password,type=env,target=POSTGRES_PASSWORD
Environment=POSTGRES_DB=immich
Environment=POSTGRES_INITDB_ARGS=--data-checksums

[Service]
Restart=always

[Install]
WantedBy=default.target

[Container]
ContainerName=immich-database
Pod=immich.pod

Image=ghcr.io/immich-app/postgres:14-vectorchord0.4.3-pgvectors0.2.0
AutoUpdate=registry

Volume=/srv/immich/postgres:/var/lib/postgresql/data
Volume=/srv/immich/database-healthcheck:/database-healthcheck

Network=systemd-immich

ShmSize=128M

Environment=POSTGRES_USER=postgres
Secret=immich_db_password,type=env,target=POSTGRES_PASSWORD
Environment=POSTGRES_DB=immich
Environment=POSTGRES_INITDB_ARGS=--data-checksums

[Service]
Restart=always

[Install]
WantedBy=default.target

~/.config/containers/systemd/immich-machine-learning.container

[Container]
Pod=immich.pod
ContainerName=immich-machine-learning

Image=ghcr.io/immich-app/immich-machine-learning:release

Volume=/srv/immich/model-cache:/cache

Network=systemd-immich

HealthCmd=["/bin/bash", "-c", "exec 5<>/dev/tcp/127.0.0.1/3003"]
HealthStartPeriod=30s
HealthInterval=10s
HealthTimeout=5s
HealthRetries=5
Notify=healthy

[Service]
Restart=always

[Container]
Pod=immich.pod
ContainerName=immich-machine-learning

Image=ghcr.io/immich-app/immich-machine-learning:release

Volume=/srv/immich/model-cache:/cache

Network=systemd-immich

HealthCmd=["/bin/bash", "-c", "exec 5<>/dev/tcp/127.0.0.1/3003"]
HealthStartPeriod=30s
HealthInterval=10s
HealthTimeout=5s
HealthRetries=5
Notify=healthy

[Service]
Restart=always

~/.config/containers/systemd/immich-server.container

[Unit]
Description=Immich server service
Requires=immich-redis.service immich-database.service
After=immich-redis.service immich-database.service

[Container]
ContainerName=immich-server
Pod=immich.pod

Image=ghcr.io/immich-app/immich-server:release
AutoUpdate=registry

Volume=/srv/immich/library:/data:Z
Volume=/etc/localtime:/etc/localtime:ro

Network=systemd-immich
Network=systemd-traefik-rootless

Environment=DB_HOSTNAME=immich-database
Environment=DB_USER=postgres
Secret=immich_db_password,type=env,target=DB_PASSWORD
Environment=DB_DATABASE_NAME=immich
Environment=DB_STORAGE_TYPE=SSD

Environment=REDIS_HOSTNAME=immich-redis

HealthCmd=["/bin/bash", "immich-healthcheck"]
HealthStartPeriod=3m
HealthInterval=10s
HealthTimeout=30s
HealthRetries=10
Notify=healthy

[Service]
# wait for database
ExecStartPre=sleep 20
Restart=always

[Install]
WantedBy=default.target

[Unit]
Description=Immich server service
Requires=immich-redis.service immich-database.service
After=immich-redis.service immich-database.service

[Container]
ContainerName=immich-server
Pod=immich.pod

Image=ghcr.io/immich-app/immich-server:release
AutoUpdate=registry

Volume=/srv/immich/library:/data:Z
Volume=/etc/localtime:/etc/localtime:ro

Network=systemd-immich
Network=systemd-traefik-rootless

Environment=DB_HOSTNAME=immich-database
Environment=DB_USER=postgres
Secret=immich_db_password,type=env,target=DB_PASSWORD
Environment=DB_DATABASE_NAME=immich
Environment=DB_STORAGE_TYPE=SSD

Environment=REDIS_HOSTNAME=immich-redis

HealthCmd=["/bin/bash", "immich-healthcheck"]
HealthStartPeriod=3m
HealthInterval=10s
HealthTimeout=30s
HealthRetries=10
Notify=healthy

[Service]
# wait for database
ExecStartPre=sleep 20
Restart=always

[Install]
WantedBy=default.target

Immich•2w ago

Successfully submitted, a tag has been added to inform contributors. :white_check_mark:

icetwyOP•2w ago

Okay, I disabled the Beta timeline feature and it's much faster now

Alex Tran•2w ago

Do you have your photos and videos all in iCloud?

icetwyOP•2w ago

Yes they are all in iCloud I was able to upload all of my photos & videos very quickly after I turned the beta timeline off, and my phone didn’t get hot either. Not sure what the new timeline is but it doesn’t seem to be handling backups very well.

Alex Tran•2w ago

The old version run upload sequentially and it doesn’t hash the assets, so if you switch phone, you will have to reupload them all. The new version run upload in parallel and it needs to hash the assets before running the upload. In the latest release, we improve the hashing process, especially for iCloyd users

icetwyOP•2w ago

Ah, dang, thanks for the info. I can see that it’s uploading in parallel but I have no clue why it’s getting stuck early on.

Alex Tran•2w ago

It was waiting for the assets to be hashed to it can matches with the server

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iOS backup is extremely slow on v1.142.1

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