Immich•7d ago

immich app v1.142/ v1.143 on ipad with IOS 17.7.10 not working

After installing latest updates the immich app on my ipad with IOS 17.7.10 is no longer working. I waited for the next update, but still not working,. After the start for about 5 sec, you may try to klick on a symbol, but after 5 sec the app reacts no longer. No timeline is shown - simply nothing works. The Server runnig v.1143 build 225 and the app on another ipad with ios 18 ist working fine. Access from Webbrowser is ok too.

17 Replies

Immich•7d ago

:wave: Hey @wbr2000, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time). 2. :blue_square: read applicable release notes. 3. :blue_square: reviewed the FAQs for known issues. 4. :blue_square: reviewed Github for known issues. 5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy). 6. :blue_square: uploaded the relevant information (see below). 7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.

Daniel•7d ago

What's your server version? v.1143 isn't a valid version

wbr2000OP•7d ago

V1.143

Daniel•7d ago

Could you share the app logs from the iPad?

shenlong-tanwen•7d ago

interesting, I recently tested this on a simulator with iOS 16. I’m planning to test this again. This time, I’ll try it with iOS 17

wbr2000OP•7d ago

yes - first it would be very interesting, whether a simulator is that close, to reveal such an issue. By the way I have also tried to reinstall immich app, but i came out with the same result.

shenlong-tanwen•7d ago

Thanks for testing, I'll see if I can reproduce this

wbr2000OP•7d ago

In principle yes, however I never made them visible so far. How do I find them. Then I'll check, whether the content is distributable

Daniel•7d ago

Click on your profile in the top right and then logs They shouldn't contain anything sensitive

wbr2000OP•5d ago

I found the option to view the log files. However there is this short time frame from start of the application until it freezes. I manage to get to the list of logged events but not any further. The error message was disapeared the next time I started immich.app.