I
Immich2w ago
junk

/usr/src/app/upload -> /data migration - resulted in all transcoded videos now missing

hey all! my immich server was really out-of-date and i've been working on getting it back up-to-date. i was following the changelog instructions for v1.137.0 on github and i decided to change these fields in my docker-compose.yml: - ${UPLOAD_LOCATION}:/usr/src/app/upload became - ${UPLOAD_LOCATION}:/data - ${ENCODED_VIDEO_LOCATION}:/usr/src/app/upload/encoded-video became - ${ENCODED_VIDEO_LOCATION}:/data/encoded-video i made this change just because i thought it would be good to stay up-to-date with current usage, but this may have been a bad idea... not sure anyway, now my transcoded videos are all showing a red exclamation point and none of them will play. also seems like my thumbnails might be broken i've tried to search for guidance on how to fix this, but i'm at a loss. does anyone have any guidance on how to resolve this? or will i just need to delete my old generated files and run all the jobs again? thanks so much for your help!!
12 Replies
Immich
Immich2w ago
:wave: Hey @junk, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :ballot_box_with_check: reviewed Github for known issues. 5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy). 6. :ballot_box_with_check: uploaded the relevant information (see below). 7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed. Successfully submitted, a tag has been added to inform contributors. :white_check_mark:
Mraedis
Mraedis2w ago
Sounds like it's just not mounted (yet)? Does it show under /data when you check inside the container?
junk
junkOP2w ago
thank you for your help! i have to mount it from inside the container? i’ve been looking for any related path settings, but haven’t found any yet. do you know where?
Mraedis
Mraedis2w ago
No you don't have to mount it from inside the container, it's just a way to check whether it's mounted at all
junk
junkOP2w ago
i’ve been searching for any related path settings… still haven’t found anything i appreciate any and all help. thank you!
Mraedis
Mraedis2w ago
To get into the container you have to do docker exec -it immich_server /bin/bash fyi 🙂
junk
junkOP2w ago
yes i’m in the container now. it looks like the /usr/src/app/upload directory no longer exists /data does exist. /data/encoded-video has files in it… /data/thumbs has files in it… i don’t understand why the thumbnails and transcoded videos stopped loading after i made this change… but they stopped precisely after i made this specific /data change does anyone have any ideas?
Mraedis
Mraedis2w ago
You didn't make a typo or something silly in your compose?
junk
junkOP2w ago
i’ll check again
Mraedis
Mraedis2w ago
Feel free to share 👀
junk
junkOP2w ago
name: immich

services:
immich-server:
container_name: immich_server
image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
# extends:
# file: hwaccel.transcoding.yml
# service: cpu # set to one of [nvenc, quicksync, rkmpp, vaapi, vaapi-wsl] for accelerated transcoding
volumes:
# Do not edit the next line. If you want to change the media storage location on your system, edit the value of UPLOAD_LOCATION in the .env file
- ${UPLOAD_LOCATION}:/data
- ${ENCODED_VIDEO_LOCATION}:/data/encoded-video
name: immich

services:
immich-server:
container_name: immich_server
image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
# extends:
# file: hwaccel.transcoding.yml
# service: cpu # set to one of [nvenc, quicksync, rkmpp, vaapi, vaapi-wsl] for accelerated transcoding
volumes:
# Do not edit the next line. If you want to change the media storage location on your system, edit the value of UPLOAD_LOCATION in the .env file
- ${UPLOAD_LOCATION}:/data
- ${ENCODED_VIDEO_LOCATION}:/data/encoded-video
do i need to make this /data change anywhere else? alright, i figured it out... turns out i misunderstood a lot of the mounting paradigm of immich and had to catch myself up-to-speed had to rework my paths and then go into the database and replace a bunch of erroneously-written paths on my assets took a lot of cleaning up and reworking, but my immich server is all back up and running beautifully! thanks all for the help!
Immich
Immich2w ago
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