Android app backup performance
Hi everyone!
First of all, I just want to say I really love the idea behind Immich and I’ve been using it for several months now. I have it installed on TrueNAS Scale (latest version available in the TrueNAS App Store) and overall I’m very satisfied with the app — I also fully understand that it’s still in beta.
Unfortunately, right when the folder structure was recently changed, my SSD that stored the apps’ configs died. Because of that, I had to reinstall Immich from scratch and I lost all my previous configuration and archives, without a way to reimport them from the old files. Still, I’m happy with how the project is progressing.
The issue I’m facing is with the Android app. I use two phones: a Samsung Z Fold5 and a Z Flip6, both running the latest Android 15 updates. The app is installed from the Play Store on both devices. On the Fold, the app works great for backups (besides some small freeze bugs) — I managed to back up ~3k photos in about 30 minutes with the app running in the background.
The problem is with the Flip. No matter what I do, the backup is extremely slow. And if I minimize the app or turn off the screen, the backup stops completely. I’ve already tried disabling all battery optimizations for Immich and every possible tweak I could think of, but the issue persists. I had the exact same problem on this phone even before the latest Immich version.
I also tried both proxy and direct connection modes on both phones — same results, fold works, flip don't.
Do you have any idea what could be causing this?
10 Replies
:wave: Hey @Andyyyy,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:How many assets on that phone?
i ve selected for backup only 2k , but the phone have aprox 50k ,mostly from WhatsApp. I never want to back up the WhatsApp files.
Are you using beta timeline for this? 🙂
I don't know exactly what you mean by beta timeline. In the app, a beta symbol appeared at the top next to the name, if that means anything
Yes that's what I meant
the latest version has greatly improved hashing, try upgrading to that first 🙂
After that reply, I checked my app and didn’t see the beta symbol anymore, so it seems I’m already updated on the phone. The server is running the latest TrueNAS catalog version available (v1.143.0). I’m still experiencing the same problem on the phone. Also, after enabling the backup, the Immich app frequently freezes and I keep getting the “app not responding” message on the screen, asking me whether to close it or wait. I tried reinstalling the app, no change.
Does the backup stats page accurately reflect the 2k counter?
And are you using any proxy btw
The backup page correctly reflects all the data. Even when I start the backup, it shows properly that the files are being queued for upload, and I can also see the files listed in the details while they are uploading. However, after that, the app freezes.
Nothing in the logs? Also, what about that proxy?