Error loading image
I recently installed immcih via Docker on a Proxmox Debian LXC. In testing, to see whether it could be a sufficient replacement for google photos, I found that a number of images end up with "Error Loading Image" on thumbnails, full screen, and fails to download. Additionally, the thumbnails, full screen, and downloads fail on mobile, though the app just shows a dark gray thumbnail instead of "Error loading image." The metadata appears correct.
The files are on the server are present and I can download them outside of the immich app. There's no recognizable pattern. png, jpg, dng, and mp4 are all affected at random.
The issue persists with direct IP vs the usual reverse proxy.
Error Log states "permission denied" however permissions set for both folders and files are identical to those of working files. Perms are wide open 777 1024:users, accessible and editable by all. There is, to my knowledge, no reason they should fail.
Rescanning the library doesn't seem to affect anything.
Proxmox MiniPC (PVE)
Debian 13 Trixie Privileged Container (LXC)
Synology DSM NAS
NFS3 share added to PVE and then Bind Mounted passthrough to LXC
3 Replies
:wave: Hey @petersrin,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.This is exactly the kind of errors we commonly see with LXC deployments
If you aren’t able to debug it yourself we recommend a VM as per our docs
You have NFS and then bind mount, which is so many layers of abstraction there’s bound to be issues
gotcha. I may see about using smb directly in the lxc, see if that helps perms