iOS not uploading queued photos (possibly mTLS related)
I originally came here to continue the discussion from #20331 about assets not uploading from my iPhone. The assets would turn red in the queue and fail to upload without any explicit errors in the logs.
However, there's been a development since then. I set up my mobile app to use proxy headers for authentication instead of mTLS and the uploads started working. This could be related to #21006.
@shenlong-tanwen, now that we know that this issue is related to mTLS rather than the backup logic itself, would you still like me to perform any troubleshooting steps? Or should I contact somebody else?
4 Replies
:wave: Hey @Jacajack,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.
[Issue] [beta] IOS app tries to Upload every Asset again (Icloud Assets) (immich-app/immich#20331)
[Issue] problems backing up with beta timeline (immich-app/immich#21006)Thanks for letting me know. mTLS is already a known issue, so you don't really have to do anything further. Glad that you've figured this out 😄
Alright then, thanks for your attention and sorry for the confusion 🙂
This thread has been closed. To re-open, use the button below.