We are seeing this in production and

We are seeing this in production and having problems: Error: PostgresError: Timed out while waiting for a message from another Hyperdrive node. Can someone help us with this?
7 Replies
knickish
knickish2w ago
I've just been working on this one today. What percentage of errors are you seeing on these requests, and what is your hyperdrive ID again?
João Castro
João CastroOP2w ago
b0a82a0544c94249a57d9a17611c9455 Not sure about the percentage. It seems to be only happening on a specific endpoint But its causing a lot of problems for our client right now, and they are running a big campaign There is anything we can do to mitigate this?
knickish
knickish2w ago
Will definitely help if I can. What do you mean by a specific endpoint?
João Castro
João CastroOP2w ago
From what I can see, most things are running as they should, but only when processing a specific Queue message we see this error
knickish
knickish2w ago
Can you send me any details you can share about the specific query that is being run in DM?
João Castro
João CastroOP2w ago
Following up on this, we thought that this was causing some problems in production since we saw this getting logged repeatedly on a specific endpoint that was causing issues. At the end of the day this wasn't the root cause of it all Sorry for not answering earlier, we had to put out this fire so I ended up forgetting to update you about it 😅 This wasn't the case btw. It was happening on other endpoints as well. It was just a coincidence that we saw it many times on that specific route
knickish
knickish2w ago
Sounds good, glad we weren't causing you problems! We are working on improving our handling of this case and getting better error messages back the worker

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