Urgent: Cannot restore R2 subscription due to missing unpaid billing
🚨 Hello everyone, this is my first time posting here, and we are in an urgent situation. Due to a failed payment deduction, my R2 subscription was disabled. I’ve confirmed with my bank that the payment issue is resolved, but when I try to re-enable my R2 subscription, the page just refreshes and redirects me back to the "Add subscription" screen. Occasionally, I receive an error saying "You cannot add or modify subscriptions or services until the outstanding balance is paid," despite having no unpaid invoices and my payment method being valid. I’ve tried clearing the cache, using different browsers, and re-adding the subscription multiple times, but the issue persists. This is affecting my access to the service, and I would appreciate any assistance in resolving it urgently.
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Feedback has been submitted! Thank you :)
To contact Cloudflare Support about an issue, please visit the Support Portal and fill in the form on the portal. After submission, you will receive confirmation over email.
Some issues, such as Account or Billing related issues, cannot be solved by the community.
Any plan level (including Free plans) can open tickets for Account, Billing or Registrar ticket categories. Make sure to select the correct category to ensure it goes to the right place.
For more information on the methods by which you can contact Support for your plan level, see Contacting Cloudflare Support - Cloudflare Docs
I’ve tried multiple channels, including submitting a support case, but unfortunately, I haven’t received any response. I’m now hoping that the team here can kindly take notice of this and assist in resolving the issue.
This Discord is not an official support form. The Community Champions, community members and employees are here because they want to be not because they need to be.
Please do not ping Community Champions or employees for support reasons.
You can open a ticket on the Support Portal if you want official support.
Thank you. Do you know of any other channels to get in touch with the support team? I'm confident that the issue I'm facing can't be resolved on my own. After following the official procedure, their documentation also directs me to contact the support team.
I have already created a support case, ticket number 01761636, but after waiting for two days, I haven't received any response. I would greatly appreciate it if you could kindly suggest any alternative solutions.
?r2-billing
For R2-related billing issues where you are unable to add a subscription repeatedly, please use the /link command to authenticate with your Cloudflare account and link it to your Discord user.
If you have access to multiple Cloudflare accounts, please post the account ID in the channel, it is safe to share.
Please also use the following instructions to generate a HAR file. This will help us debug your issue.
Cloudflare Docs
Gathering information for troubleshooting sites
It is important to capture as much information as possible to diagnose an issue and to provide adequate details to Cloudflare support. This article explains how to gather troubleshooting information commonly requested by Cloudflare Support.
?r2-billing
For R2-related billing issues where you are unable to add a subscription repeatedly, please use the /link command to authenticate with your Cloudflare account and link it to your Discord user.
If you have access to multiple Cloudflare accounts, please post the account ID in the channel, it is safe to share.
Please also use the following instructions to generate a HAR file. This will help us debug your issue.
Cloudflare Docs
Gathering information for troubleshooting sites
It is important to capture as much information as possible to diagnose an issue and to provide adequate details to Cloudflare support. This article explains how to gather troubleshooting information commonly requested by Cloudflare Support.
Hello Hard, I have linked my Cloudflare account to Discord and updated the HAR file in ticket 01761636. Could you please let me know what steps I should take next?
Reported, ty!
I really appreciate it. That’s the best news I’ve gotten today!
Hi Hard... I know I shouldn’t be bothering you again, but I have to reach out for help with this issue. My ticket still hasn’t received any response, and the problem remains unresolved. It’s been three days since my R2 was shut down... Every day, we’re losing money and, more importantly, the trust of our customers...
Would you mind trying again?
Billing team has advised that the issue should have been fixed now