Immich•3mo ago

TrueNAS Community Edition - Cannot Update from v1.9.30 to v1.10.2

TrueNAS Community Edition - v25.04.2.4
Immich App Version - v1.143.0
Immich Version - v1.9.30

I just turned on my TrueNAS server and all of my services needed an update. So I went ahead and updated them all. Unfortunately, Immich was the only one who didn't update properly. I'm not entirely sure what could be the issue so here I am. Before writing this, I went ahead and rebooted and shutdown the system to recreate the problem and it still persists the same. So it's possibly an internal issue with Immich itself. Here are photos of the errors I've gotten, much thanks!

Immich•9/26/25, 3:25 PM

:wave: Hey @NetworkWilbi,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.

References

Container Logs:
```
docker compose logs
```
```
docker compose logs
```
docs
Container Status:
```
docker ps -a
```
```
docker ps -a
```
docs
Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA

Immich•9/26/25, 3:25 PM

Checklist

I have...

:ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
:ballot_box_with_check: read applicable release notes.
:ballot_box_with_check: reviewed the FAQs for known issues.
:ballot_box_with_check: reviewed Github for known issues.
:ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
:ballot_box_with_check: uploaded the relevant information (see below).
:ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

Your docker-compose.yml and .env files.
Logs from all the containers and their status (see above).
All the troubleshooting steps you've tried so far.
Any recent changes you've made to Immich or your system.
Details about your system (both software/OS and hardware).
Details about your storage (filesystems, type of disks, output of commands like
```
fdisk -l
```
```
fdisk -l
```
and
```
df -h
```
```
df -h
```
).
The version of the Immich server, mobile app, and other relevant pieces.
Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the

/close

/close

command, and re-open it later if needed.

IImmich ## Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest rel...

ImmichAPP•9/26/25, 3:26 PM

Successfully submitted, a tag has been added to inform contributors. :white_check_mark:

Xiticks•9/26/25, 4:34 PM

You have to use the dataset storage in TrueNAS

bo0tzz•9/26/25, 4:34 PM

Check the pinned message in #truenas maybe

ImmichAPP•9/26/25, 4:34 PM

https://immich.app/docs/install/truenas/#migration

Bbo0tzz Check the pinned message in #truenas maybe

Xiticks•9/26/25, 4:35 PM

Not for this one, the version is recent there

Quelhas•9/26/25, 6:54 PM

Hello
But we have to delete the hold folders?

Xiticks•9/26/25, 6:55 PM

Only when the migration is complete, that everything works, that you've double checked that no data has been lost and that your backups made

Quelhas•9/26/25, 6:56 PM

ah ok

Quelhas•9/26/25, 7:06 PM

That appears the same error

Quelhas•9/26/25, 7:06 PM

i already created the new folders, but always the same error

Xiticks•9/26/25, 7:07 PM

can you create a new ticket and show your Immich config, and the datasets?

NetworkWilbiOP•9/26/25, 8:52 PM

I'll check it out, I'll let you know what I find.

NetworkWilbiOP•9/26/25, 9:13 PM

I'd like to keep in mind that when I first installed Immich on TrueNAS the only datasets I used is 'db' for database and 'uploads' for everything else.

Xiticks•9/26/25, 9:13 PM

Holy

Xiticks•9/26/25, 9:13 PM

Not again

NetworkWilbiOP•9/26/25, 9:13 PM

Still persists as of now as I installed immich about a week ago

Xiticks•9/26/25, 9:13 PM

Can you click on edit Immich

Xiticks•9/26/25, 9:14 PM

and show/share your current setup?

NetworkWilbiOP•9/26/25, 9:14 PM

yes

XXiticks Not again

Xiticks•9/26/25, 9:14 PM

I'm saying that, because it would have been the third time I help someone wis a misconfigured Immich install from older version

Xiticks•9/26/25, 9:14 PM

But it might not be that

NetworkWilbiOP•9/26/25, 9:14 PM

NetworkWilbiOP•9/26/25, 9:15 PM

Looking at the link you send me I can see the older version had like 5 or so different Host Paths but luckily I had only 2 needed to be configured.

NetworkWilbiOP•9/26/25, 9:16 PM

I'll also include my dataset permissions

Xiticks•9/26/25, 9:17 PM

Tbh everything looks fine

NetworkWilbiOP•9/26/25, 9:17 PM

NetworkWilbiOP•9/26/25, 9:17 PM

Here are the permissions for Immich

Xiticks•9/26/25, 9:18 PM

well owner and owner group of uploads is not what I would recomment, but that is ok

XXiticks well owner and owner group of uploads is not what I would recomment, but that is...

NetworkWilbiOP•9/26/25, 9:18 PM

What should it be?

NetworkWilbiOP•9/26/25, 9:18 PM

And for which of the datasets?

Xiticks•9/26/25, 9:19 PM

It's not the source of the issue

Xiticks•9/26/25, 9:19 PM

for Uploads I've that

Xiticks•9/26/25, 9:19 PM

and if you wanted to add yourself, you just add a User

Xiticks•9/26/25, 9:19 PM

db, you don't touch it

Xiticks•9/26/25, 9:20 PM

and for the Immich parent, not acl is required

NNetworkWilbi - TrueNAS Community Edition - v25.04.2.4 - Immich App Version - v1.143.0 - Immic...

Xiticks•9/26/25, 9:20 PM

but comming back to that

Xiticks•9/26/25, 9:20 PM

it looks more a TrueNAS issue

Xiticks•9/26/25, 9:21 PM

I would try things in this order
1) Check if you have any TrueNAS updates (are you on the latest which is 25.04.2.4?) If yes, update

Xiticks•9/26/25, 9:21 PM

and in both case, restart your NAS

Xiticks•9/26/25, 9:21 PM

then try again to upgrade and lmk

Xiticks•9/26/25, 9:22 PM

otherwise solution 2°

Xiticks•9/26/25, 9:23 PM

2) as you have host dataset, you can delete the Immich app, and reinstall it again, the same way as it is now

NetworkWilbiOP•9/26/25, 9:24 PM

1) I'm on the latest, 25.04.2.4
2) I changed the user permissions to yours (I checked Immich to make sure data is not affected and it looks good)

NetworkWilbiOP•9/26/25, 9:25 PM

I will restart the truenas. If that doesn't work, then I will uninstall (with my datasets, my data will stay persistent), and reinstall again.

NNetworkWilbi I will restart the truenas. If that doesn't work, then I will uninstall (with my...

Xiticks•9/26/25, 9:26 PM

Yes!

Xiticks•9/26/25, 9:26 PM

Though, if it doesn't work after a restart, Maybe you could report that issue on Truenas apps github also

NetworkWilbiOP•9/26/25, 9:26 PM

Once I restart, I will try to update Immich. If it fails I'll reinstall the app

TrueNAS Community Edition - Cannot Update from v1.9.30 to v1.10.2

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