External Library: 3rd Level Subdirectories Not Displaying
I have added an External Library. It added all photos successfully in that directory and I can see them. It added all photos successfully in any subdirectory of the main directory. But any deep subdirectory is listed/recognized, but all of the images have the icon that says "Error loading image" instead of the photo. This is for both the thumbnail and the actual photo.
Example:
Mounted directory - /data/NAS/storage/Photos:/external_libraries/john/main:ro
Folder Structure in Immich - external_libraries/john/main/2011/2011-01-28/Originals
All photos in "main" appear correctly
All photos in "2011" appear correctly
All photos in "2011-01-28" appear correctly
All photos in "Originals" lists the filename and metadata, but the image says "Error loading image"
Any directory below "Originals" has the same behavior as "Originals"
This is the behavior for all directories in subdirectories in this structure.
Same behavior after restarting the container.
Same behavior after logging out of the user and logging back in.
8 Replies
:wave: Hey @Lyrrad,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.Can you confirm no jobs are running?
I just restarted the server and there are:
Generating Thumbnails - 3 Active jobs
Smart Search - 2 Active Jobs
Face Detection - 1 Active Job
Facial Recognition - 1 Active Job.
I can wait for them to all finish again
How many thumb jobs are queued
Just over 75,000 waiting. I'll wait for it to complete
Large library like that could take a while for sure
So not a problem currently, more sit and wait
Cool. Thanks.
Confirmed that after the jobs completed, the thumbnails all display correctly now. Thanks!
This thread has been closed. To re-open, use the button below.