I am unable to login to my account
I let a friend use it and they added 2FA, I don’t have access to a familiar device as I traded it in for the current one in have. Pubgm customer service is terrible, I keep getting the same responses, and there’s just no way a team like that can be so dense. I’ve provided sufficient information but I still can’t get into my account, my iCloud is still linked as I’m able to login, but I’m Stopped when prompted to enter a code sent to a phone that is NOT mine.
Solution
Hello, @Monkev!
When you enable secondary verification, it is recommended to save your backup verification codes in case you lose access to your other verification methods. If you previously saved your backup verification codes, please try to use one of them to access your account.
If that does not work, to recover your account, please submit a recovery request through in-game by going to the login page and selecting:
Help > Hacked Account & Other Account Issues > Account Recovery.
Make sure to submit the request from a familiar device and provide all required and accurate information.
If your issue isn't resolved or your claim is declined through the in-game option, you can submit a recovery request for further assistance.
Please keep in mind that sharing your game account is against PUBG MOBILE's terms of service.
When you enable secondary verification, it is recommended to save your backup verification codes in case you lose access to your other verification methods. If you previously saved your backup verification codes, please try to use one of them to access your account.
If that does not work, to recover your account, please submit a recovery request through in-game by going to the login page and selecting:
Help > Hacked Account & Other Account Issues > Account Recovery.
Make sure to submit the request from a familiar device and provide all required and accurate information.
If your issue isn't resolved or your claim is declined through the in-game option, you can submit a recovery request for further assistance.
Please keep in mind that sharing your game account is against PUBG MOBILE's terms of service.
