Immich /mnt/mnt/ issue. Data lost?
Dear community, I am a complete newbie to all of this. I used ChatGPT to migrate my data to the new folder structure and things have gone dark. I am now left with what you see in the screenshot. I have removed Immich for the time being to fix this but I am completely stuck.
I tried SMB to access my data so that I can manually download them to my PC but I can no longer access my media via SMB or Immich (which is why I uninstalled temporarily). Any assistance will be greatly appreciated because I have a lot of memories backed up on Immich. Please let me know if I can provide any information that can help with solving my predicament.
OS: TrueNAS Scale 25.04.2.4
Please let me know if there is anything else I can provide that will be of help 🙏🏽 🙏🏽 .
4 Replies
:wave: Hey @Jsonep,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:
I managed to mount it correctly. I'm now downloading the data to a local hard drive. I'll wipe the Immich instance and rebuild it properly this time.
Closing this thread.
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