All photos before august first 2025 are blurs and inaccessible
I got an unusual issue.
All images before August the first seem to be blurs now and the images themselves are inaccessible.
The images themselves still exist in the uploads folder (as well as the thumbs folder) but they seem inaccessible.
I already tried running migration to migrate things to the latest folder structure and regenerating thumbs.
I am running Immich on Truenas scale using the community docker using the new storage configuration.
Currently running V1.143.0
Does anyone have any suggestions on how to fix this.
When I check the logs of the container I see messages such as this:
But when I go into the docker shell itself and navigate to the data folder I can clearly see the files being there. (I added a symlink to see if that would resolve it).
Figuring that it may be that the database for the older images points to uploads/bla bla bla while that is in /data/uploads I tried creating a symlink in the pwd to uploads, thumbs etc
But nothing seems to work. Any advice on how to restore immich to a working state?
8 Replies
:wave: Hey @Akisame,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.https://discord.com/channels/979116623879368755/1178410588821524561/1406942912369000488
This is probably what you need to run to fix it
inside immich server shell
Updated to latest release V1.143.1.
Nothing in release notes, FAQ, Github
I am on local IP (no reverse proxy)
I did try an incognito window.
OMG. Thank you so much. I was really searching and I could not find a way to updata that in the database (without directly interfacing with the database myself which I did not want to do)
The issue was probably there before you updated given your description this is a migration issue that happened some TrueNAS versions ago
Yeah, I just did not notice because all recent images did work
Yeah new uploads were not affected
Glad it fixed it
Have a good day!
You can /close the ticket
You as well. Thanks once again
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