I
Immich•4d ago
pjrobertson

Cannot download photos - no such file or directory

Strange issue here. I can view all my images fine in my library, but for older images, when I click 'download' I get an error: 
[Nest] 24  - 09/29/2025, 6:04:47 PM   ERROR [Api:LoggingRepository~5aomb1et] Unable to send file: Error: ENOENT: no such file or directory, access '/usr/src/app/upload/upload/5b4075f2-d8aa-431d-a81d-42dbd29b94b7/f0/bf/f0bf091f-2f61-460b-94d0-a622189d5c13.jpg'
[Nest] 24  - 09/29/2025, 6:04:47 PM   ERROR [Api:LoggingRepository~5aomb1et] Unable to send file: Error: ENOENT: no such file or directory, access '/usr/src/app/upload/upload/5b4075f2-d8aa-431d-a81d-42dbd29b94b7/f0/bf/f0bf091f-2f61-460b-94d0-a622189d5c13.jpg'
I checked my files, and the f0/fb folder indeed does not exist. For newer photos, it works fine. It looks like at some point in time the folder structure changed? To clarify - I can still view all the photos fine (the thumbnails are fine I guess?). What's the best way to proceed? Thanks
4 Replies
Immich
Immich•4d ago
:wave: Hey @pjrobertson, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :ballot_box_with_check: reviewed Github for known issues. 5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy). 6. :ballot_box_with_check: uploaded the relevant information (see below). 7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.
Xiticks
Xiticks•4d ago
Immich version ? + On what is it running on?
pjrobertson
pjrobertsonOP•4d ago
Sorry, * Latest version of immich (v1.143.1) - I had the issue on v1.142.1 and subsequently upgraded * Running on VPS * Default settings, haven't changed anything .env file: 
# You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables

# The location where your uploaded files are stored
UPLOAD_LOCATION=./library
# The location where your database files are stored
DB_DATA_LOCATION=./postgres

# To set a timezone, uncomment the next line and change Etc/UTC to a TZ identifier from this list: https://en.wikipedia.org/wiki/List_of_tz_database_time_zones#List
TZ=Europe/London

# The Immich version to use. You can pin this to a specific version like "v1.71.0"
IMMICH_VERSION=release
IMMICH_LOG_LEVEL=debug
# You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables

# The location where your uploaded files are stored
UPLOAD_LOCATION=./library
# The location where your database files are stored
DB_DATA_LOCATION=./postgres

# To set a timezone, uncomment the next line and change Etc/UTC to a TZ identifier from this list: https://en.wikipedia.org/wiki/List_of_tz_database_time_zones#List
TZ=Europe/London

# The Immich version to use. You can pin this to a specific version like "v1.71.0"
IMMICH_VERSION=release
IMMICH_LOG_LEVEL=debug
And docker-compose.yml: 
services:
  immich-server:
    container_name: immich_server
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    # extends:
    #   file: hwaccel.transcoding.yml
    #   service: cpu # set to one of [nvenc, quicksync, rkmpp, vaapi, vaapi-wsl] for accelerated transcoding
    volumes:
      # Do not edit the next line. If you want to change the media storage location on your system, edit the value of UPLOAD_LOCATION in the .env file
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
      - /etc/localtime:/etc/localtime:ro
    env_file:
      - .env
    ports:
      - 2283:2283
    depends_on:
      - redis
      - database
    restart: always
    healthcheck:
      disable: false
services:
  immich-server:
    container_name: immich_server
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    # extends:
    #   file: hwaccel.transcoding.yml
    #   service: cpu # set to one of [nvenc, quicksync, rkmpp, vaapi, vaapi-wsl] for accelerated transcoding
    volumes:
      # Do not edit the next line. If you want to change the media storage location on your system, edit the value of UPLOAD_LOCATION in the .env file
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
      - /etc/localtime:/etc/localtime:ro
    env_file:
      - .env
    ports:
      - 2283:2283
    depends_on:
      - redis
      - database
    restart: always
    healthcheck:
      disable: false
So far I've tried: * Changing .env to make the UPLOAD_LOCATION an absolute path * Using chrome & firefox in incognito OK weird. Some of the files in my upload folder were missing. I rsync-ed the old files back and everything seems to be as expected now
Immich
Immich•4d ago
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