Cloudflare Abuse Contact Not Responding — Urgent Assistance Needed
Hello,
I’m reaching out here because it seems Cloudflare’s abuse email abusereply@cloudflare.com is not working properly.
I have reported explicit, non-consensual content 11 times now. I’m in contact with the hosting provider, who needs the IP address behind Cloudflare to identify their client and remove the content. However, despite:
- 11 abuse reports I’ve sent,
- several follow-up emails from the hosting provider to Cloudflare,
there has been no response at all for over two months.
We’ve also tried opening new tickets, but nothing works — the email system seems completely unresponsive.
Do you have a solution to escalate this issue or an alternative way (such as an online Zendesk form) to file an abuse report, since the email-based process appears broken?
Thank you for your help.
4 Replies
If you feel that a site is engaging in illegal or inappropriate activities, you can submit an abuse report at https://abuse.cloudflare.com/. The Trust and Safety team will review the details and reply if appropriate. You can also report the site to your relevant local authorities. Reports cannot be filed via Discord or with individual employees or Champs.
The 11 reports were made on the Cloudflare reporting page, which gives you the information and asks you to reply to abusereply@cloudflare.com, which I did, but I received no response on any of the 11 occasions. I filled out the form correctly and have 11 request numbers.
Oh, okay, so how do we do that? In this case, where he needs an answer? Because even the host doesn't know what to do to contact Cloudflare.
Because the hosting provider needs to know the server's IP address in order to take care of it; without that, they can't do anything... so I don't know what to do today.
Also, I don’t understand, when I submitted the report via the form, they replied with the following, which contradicts what you said (that they don’t respond to this email address):
*CloudFlare Email *
“Note: an IP address lookup for a Cloudflare customer’s website will show Cloudflare IP addresses, because we are a transit network. The website is still hosted with the provider listed above. For any questions regarding this site, please ask them to contact us directly. Following an attempt to abuse our complaint-reporting procedure, we will disclose the IP address of .... to the responsible host only if they contact us directly at abusereply@cloudflare.com To address this issue, please reply to abusereply@cloudflare.com
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This has already been done numerous times without response, even though we did what he asked.
I'm struggling to work out how the hosting provider can't even locate one of their own customers and needs Cloudflare to tell them?
I completely agree... that's why I got angry with them... but hey, that's what they want, otherwise I'll end up losing out...