16 Replies
:wave: Hey @Froz3n,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.Yesterday I updated Immich Container, and after that nothing worked anymore... I tried reinstalling the Immich app, but it looks like it's not installing the .immich files into the folders itself...
photos is not a default immich path, are you on truenas?
if yes, #truenas and read the pin
no on unraid
I have already reinstalled the container twice and still get this error...
And what exactly is inside of
/mnt/user/immich/ on your host?That's the strange thing, only libary
After downloading the latest version from Immich in the Unraid app, I am missing these files after installation...
And what's inside library
noting
How can I install an older version?
On unraid? No clue
Check #unraid maybe 🙂
Do you think I need to completely reinstall my Unraid server because of Immich?
No, I think you need to look at what the problem is and definitely don't just start uninstalling things
Or you could help me with what I can do.
Are there other supporters here, or just you?
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