postgre upgrade stuck on eu-central-2 region

Hi everyone, i have strated the upgrade of Postgre this morning (9 hours ago) but is still stuck on "prepare new server". Is anyone else from the eu-central-2 region facing the same issue? I have opened a ticket but haven't heard beck yet.
6 Replies
garyaustin
garyaustin3w ago
Make sure your ticket has title something like PROJECT UPGRADE STUCK in title. The have a queue for these types of issues right now. Not seeing anything specific about eu-central-2, but these types of issues are elevated right now. Are you Pro?
peppe
peppeOP3w ago
not yet, i'm planning to upgrade, but not yet stupid question: is it possible to stop it and go back to the previous version?
ihm40
ihm403w ago
I don't believe supabase has a downgrade version on the hosted platform and when things get stuck like this i've seen that people usually get it resolved through support
peppe
peppeOP3w ago
got it, thank you! If I change region to eu-central-1 instead of the current eu-central-2 might something change? just looking for any way to solve it given that is more than 24 hours and it is still stuck on "prepare new server"
garyaustin
garyaustin3w ago
Even eu-central-2 should go thru know based on status https://status.supabase.com/ . But once a project gets stuck the infra team at supabase has to unstick it.
Supabase Status
Welcome to Supabase's home for real-time and historical data on system performance.
peppe
peppeOP3w ago
thank you Gary! That's super bad tho

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