Downloading stuck at 100% on Android
So, I have an issue, where:
1. I press download button
2. The progress goes to 100% and stuck in "Downloading"
3. I can see files in DCIM/Immich folder successfully downloaded and I can view them with other gallery app no problem.
4. Immich still does not see that the file is already downloaded and does not change the cloud icon to a cloud with a checkmark, neither does it show local file in the Troubleshooting menu. Restarting the app doesn't fix it either.
7 Replies
:wave: Hey @i1skn,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.We don’t hash assets unless the album is selected for backups and without hashing, we do not know if the asset is the same as the one on the server.
i.e, You need to select the Immich album in the backups page for them to show the merged indicator
Oh, interesting. I did just that, so now after I downloaded the original it would show two pictures, one with crossed cloud and one with empty cloud and status is still "Downloading", but if I restart the app - it will show a cloud with a checkmark!
And until restart it seems "Local sync job" is stuck
Should I share the log from the app?
I’m AFK to confirm if we do a local sync after downloads, but that is something that we should do. I’ll mark this thread and check it once i’m back home 😄 I don’t think logs are necessary, Thanks!
Oh, went ahead with logs, thanks so much! Lmk if I can provide anything else! Love the product!!!!
Not a problem! Thanks for sharing 🙂
We do sync and hash after download, Can you try downloading a new asset, wait for few seconds and see if the app picks them up and show them with the checked icon?