Project provisioning stuck for more than 1.5 days, database and API not available
Hello Supabase Team,
My project has been stuck in provisioning for more than 1.5 days the dashboard shows the message
"we are provisioning your database and API and points this may take a take a few minutes"
however the provisioning has not completed and I cannot access logs, table editor and other services pages The project -->API page shows API keys but the services are not coming online
Actions I have taken so far:
Waited more than 1.5 days and performed hard refresh
checked billing setting for any visible issues
Could you please investigate and advise why provisioning is taking this long and weather there are any issues on your end
any required actions on my end and if you need any additional details I would more than happy to provide them thank you for help.
Best regards,
Abdul
6 Replies
Open a support ticket and title it with project provisioning stuck. https://supabase.com/dashboard/support/new
Already done but no reply
Ticket id SU-256795
How long ago did you open the ticket?
This is a user helping user platform and not regularly monitored by the Supabase staff.
It's been more than 30.hours I believe, I opened the ticket after 2 hours of waiting for the project to set up when it didn't, I opened the ticket, I have also just followed up on that ticket
Did the original ticket state the project is stuck while provisioning?
Also which region was this project created in?
Yes
Eu
Eu-centeral-2