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Immich22h ago
Akimbo

Immich jobs are active but don't progress - logs show "no such file or directory"

Logs from all Immich containers from Loki https://pastebin.com/raw/rcWsV7ub Immich was working fine until this issue started after I used immich-go to import a Google Takeout of my photos in zip format Immich-go was able to upload new assets and worked as normal, but after it finished I just see stuck jobs in the UI and no thumbnail for some images (nor do they load) Has anyone else come across this issue? I've ruled out a permissions issue - I assume it's just corrupt files but how could they have been uploaded if they were?
5 Replies
Immich
Immich22h ago
:wave: Hey @Akimbo, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time). 2. :blue_square: read applicable release notes. 3. :blue_square: reviewed the FAQs for known issues. 4. :blue_square: reviewed Github for known issues. 5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy). 6. :blue_square: uploaded the relevant information (see below). 7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.
bo0tzz
bo0tzz22h ago
2025-10-03 12:02:25 [Nest] 7 - 10/03/2025, 11:02:25 AM LOG [Microservices:StorageCore] Attempting to finish incomplete move: /usr/src/app/upload/upload/5ef4d083-5140-4d37-9a39-895f97316744/52/51/5251d2a4-857b-4f41-a9d1-ba45d235f1ca.MOV => /usr/src/app/upload/library/5ef4d083-5140-4d37-9a39-895f97316744/2025/2025-04-08/IMG_4215.mov
2025-10-03 12:02:25 [Nest] 7 - 10/03/2025, 11:02:25 AM LOG [Microservices:StorageCore] Found file at new location
2025-10-03 12:02:25 [Nest] 7 - 10/03/2025, 11:02:25 AM ERROR [Microservices:StorageTemplateService] Problem applying storage template
2025-10-03 12:02:25 [Nest] 7 - 10/03/2025, 11:02:25 AM ERROR [Microservices:StorageTemplateService] Error: ENOENT: no such file or directory, stat '/usr/src/app/upload/upload/5ef4d083-5140-4d37-9a39-895f97316744/52/51/5251d2a4-857b-4f41-a9d1-ba45d235f1ca.MOV'
2025-10-03 12:02:25 [Nest] 7 - 10/03/2025, 11:02:25 AM LOG [Microservices:StorageCore] Attempting to finish incomplete move: /usr/src/app/upload/upload/5ef4d083-5140-4d37-9a39-895f97316744/52/51/5251d2a4-857b-4f41-a9d1-ba45d235f1ca.MOV => /usr/src/app/upload/library/5ef4d083-5140-4d37-9a39-895f97316744/2025/2025-04-08/IMG_4215.mov
2025-10-03 12:02:25 [Nest] 7 - 10/03/2025, 11:02:25 AM LOG [Microservices:StorageCore] Found file at new location
2025-10-03 12:02:25 [Nest] 7 - 10/03/2025, 11:02:25 AM ERROR [Microservices:StorageTemplateService] Problem applying storage template
2025-10-03 12:02:25 [Nest] 7 - 10/03/2025, 11:02:25 AM ERROR [Microservices:StorageTemplateService] Error: ENOENT: no such file or directory, stat '/usr/src/app/upload/upload/5ef4d083-5140-4d37-9a39-895f97316744/52/51/5251d2a4-857b-4f41-a9d1-ba45d235f1ca.MOV'
@Zack is this a storage template bug?
Akimbo
AkimboOP22h ago
This is what the jobs UI shows - every other job is at 0 and not running
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Akimbo
AkimboOP13h ago
I've been running immich for a good while as well - never had issues with the upgrades i use ansible for my config - this is my compose https://pastebin.com/raw/qRbikhzg assuming this is a bug, how can i work around it? i assume i can delete the images on disk but im not sure about DB refs to it i've looked more into my config and I'm missing some env vars i've started again with a clean env but I have a snapshot of the old env I can easily roll back to for testing
Zack
Zack12h ago
Hmmm, not sure, would need to look more at it

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