Application can't log me in (iOS).
I was normally logged in today and all of a sudden it stopped fetching my libraries and I decided to log out. Turns out if was an issue with auth token, and now I am no longer able to login anymore.
immich_server | [Nest] 23 - 10/04/2025, 6:53:11 PM LOG [Api:EventRepository] Websocket Connect: DokW2KMuRaVmzUA_AAAH
immich_server | [Nest] 23 - 10/04/2025, 6:53:11 PM ERROR [Api:EventRepository] Websocket connection error: UnauthorizedException: Invalid user token
immich_server | UnauthorizedException: Invalid user token
immich_server | at AuthService.validateSession (/usr/src/app/server/dist/services/auth.service.js:368:15)
immich_server | at process.processTicksAndRejections (node:internal/process/task_queues:105:5)
immich_server | at async AuthService.authenticate (/usr/src/app/server/dist/services/auth.service.js:120:25)
immich_server | at async EventRepository.handleConnection (/usr/src/app/server/dist/repositories/event.repository.js:93:26)
immich_server | [Nest] 23 - 10/04/2025, 6:53:11 PM LOG [Api:EventRepository] Websocket Disconnect: DokW2KMuRaVmzUA_AAAH
immich_server | [Nest] 23 - 10/04/2025, 6:53:45 PM LOG [Api:EventRepository] Websocket Connect: oa5Kt_eBlxUdcXOjAAAJ
4 Replies
:wave: Hey @Kier,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:Does it work on web?
Hey! Yes, web works fine. Now that I've reinstalled app twice it logged me in and seems to work again, but it has to do a full backup once again for some reason.
I wouldn't post if reinstall worked, but for some reason it worked on second reinstall.
ah lovely, stuff sort out as I speak
mobile application realized that it was fully backed up and set remainder to 0 which is correct, as I did first full backup today probably 2-3 hours ago.
I will keep monitoring logs and close this if it seems resolved
Sweet