Immich 2.0.0 on Iphone 6s version 15.8.4 getting stuck
I have the server at: 2.0.1
I can get my account to work on an android, ipad, and my computer via the web. This issue has been going on for a while and I was told that they are aware of the issue with older iphones. I was hoping that the new stable verson would aleviate the issue. Is anyone having the same issue or know how to fix this?
5 Replies
:wave: Hey @caseycarlson11,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
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Checklist
I have...
1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
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Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
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If this ticket can be closed you can use the /close command, and re-open it later if needed.I am not sure what you mean by getting Stuck but the iPhone 6s ended Apple support in 2022
I don’t think we expect things to work on iOS 15
When I open the app the arrows spin for five seconds and then the app becomes unresponsive. The arrows stop spinning and no buttons will respond. You have to force it shut.
We have a fix for this that is under testing.
Thank you