Pricing policy question
I'm looking for AWS Aurora alternative managed postgres database, I don't need options like branches, AI integrations, managed auth services and etc. Most important things for my business are high performance, reasonable price for service and built-in monitoring / backup utilities. My first impression of neon was fantastic: convenient UI, reasonable cost, managed backups and managed connection pooler.
Going into details I was very shocked – why price of CU on Scale plan is 2x for same perfomance?
Second impression was why a mandatory option for any business in 2025 year "AWS PrivateLink" is available only on Scale plan (which doubles the price of services) ?
P.S. While I was exploring the capabilities of Neon, I naturally signed up for the Scale plan, which advertises customer support, but to my surprise, I still haven't received a response to my ticket for over 2 days. Is this a true "enterprise" service?
Maybe I'm behind the times, but is it really okay in the 21st century to double prices for basic features (such as PrivateLink, IP whitelist, metrics export) and absence of customer support?
Going into details I was very shocked – why price of CU on Scale plan is 2x for same perfomance?
Second impression was why a mandatory option for any business in 2025 year "AWS PrivateLink" is available only on Scale plan (which doubles the price of services) ?
P.S. While I was exploring the capabilities of Neon, I naturally signed up for the Scale plan, which advertises customer support, but to my surprise, I still haven't received a response to my ticket for over 2 days. Is this a true "enterprise" service?
Maybe I'm behind the times, but is it really okay in the 21st century to double prices for basic features (such as PrivateLink, IP whitelist, metrics export) and absence of customer support?
