Unable to access the case
I created a case with Cloudflare.
However, clicking the case link (the one starting with “www.support.cloudflare.com”) or “View My Cases” redirects me to the article titled “Cannot locate dashboard account” (
Therefore, I cannot add additional information to the case.
I haven't received any emails either.
However, clicking the case link (the one starting with “www.support.cloudflare.com”) or “View My Cases” redirects me to the article titled “Cannot locate dashboard account” (
https://developers.cloudflare.com/support/troubleshooting/general-troubleshooting/cannot-locate-dashboard-account/?ErrorCode=41&ErrorDescription=Execution+error&ErrorDetails=DML%3AInsert+failed.+First+exception+on+row+0%3B+first+error%3A+UNKNOWN_EXCEPTION%2C+portal+account+owner+must+have+a+role%3A+%5B%5DTherefore, I cannot add additional information to the case.
I haven't received any emails either.
Welcome to the official Cloudflare Developers server. Here you can ask for help and stay updated with the latest news
85,042Members
Resources
Similar Threads
Was this page helpful?
