IMAP E-Mail Sync
Hi there,
Is there a known issue with the e-mail sync facility? I have added a mailbox (hosted with Zoho Mail) using IMAP settings. The connection works, and it says "Syncing" for a while, then it reports that it has completed, however not a single item of mail is visible within the CRM.
7 Replies
@charles @NEO could you please take a look in free time?
Could you please share relevant worker logs?
pls share the logs
Will try to retrieve
Are these accessible within the Twenty GUI or within the docker log?
Docker log
How can I trigger a mail sync attempt to monitor the log for errors?
Nevermind, I have it, can I share the log in a private message?
hello
You can DM me the logs
Hi there, I there was a new version available on docker which I've just upgraded to and the IMAP issue still appears to be there, although I'm not seeing an error in the log now. It reports IMAP connection successful but doesn't sync any items. Is it correct that it's still an outstanding issue?
Update: I deleted and re-added the account. Saw some odd behaviour. Adding the account gave a green notification that it was successfully connected, it then took me to the screen where you select what you want to sync (sent/received/metadata, etc) but it would not go past this point. If I came out, and went back in, no account was there. I repeated the process, and on the sync options screen I clicked the "Add Account" button in the upper-right... it did nothing. But when I then went out of that page, it reported that it was now importing.
I'm not sure if I just didn't add it correctly, or just snagged on a weird situation, but it is now "Importing" in the status page
Update: The mail account has been "Importing" for 3 days; it doesn't appear to be progressing and has stalled
There are no errors in the container log
Is there any update on this issue?