[Pro Plan] Ticket SU-273400 - No Response Yet

Hi Supabase team

I submitted a support ticket SU-273400 yesterday, but haven’t received a response yet.
My project Insta Lite (linked to tundzajguluev@gmail.com) is currently having issues, and I’m on the Pro plan.
Could someone please check or escalate my ticket?

Thanks in advance!

garyaustin•10/13/25, 7:49 PM

Is this the same ticket from your project being stuck in resizing from two days ago?

garyaustin•10/13/25, 7:49 PM

This is a user helping user forum though and not monitored by SB staff regularly.

tomaspozo•10/13/25, 8:49 PM

Your tickets have been merged and escalated

BergmenOP•10/14/25, 7:09 AM

What you mean

BergmenOP•10/14/25, 7:09 AM

Please fix my web site problem

Ggaryaustin Is this the same ticket from your project being stuck in resizing from two days ...

BergmenOP•10/14/25, 7:11 AM

Yes and its not fixed yet

BBergmen Yes and its not fixed yet

garyaustin•10/14/25, 1:35 PM

I was able to escalate it to our employee contact to check because it had been 2 days. Otherwise we would not escalate this problems as it is taking awhile for them to get thru them.

All I can say is Tomas made sure it is in the correct infra queue with the team that fixes the issues, not lost in the support queue.

garyaustin•10/14/25, 1:36 PM

Are you in a region with capacity issues? https://status.supabase.com/incidents/5hq69pvqdzmm

Project and branch lifecycle workflows affected in EU and APAC regions

BergmenOP•10/14/25, 2:07 PM

Its fixed tysm

[Pro Plan] Ticket SU-273400 - No Response Yet

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