🚨 URGENT: Pro Plan Project Restore Failed and Production Locked (Ticket SU-284329)
Hi Supabase team,
We’re on a Pro plan and have had a critical production issue open since yesterday. It’s been escalated to the infra team, but we still haven’t received any updates.
This is time-sensitive — we have an investor meeting in less than an hour, and our system is still down.
Please, if anyone can help check or accelerate ticket SU-284329, we’d really appreciate it.ðŸ˜
I’ll try to push the meeting, but we must have this resolved today.😵
Thanks in advance for any help.
6 Replies
you can't reach the supabase team here, only some non-affiliated mods and there are many people waiting for days without receiving any meaningful information. this is the biggest cloud f*up i have ever been part of
well you can tell them we are down for 3+ days now too because of them
some are at 8+ days
yeah, good luck getting it unstuck today
what we can do? how twitter? I already sended an email but no answer.tickets no answer
I've been waiting for 12 days though I'm on the free plan
Thanks guys… This is killing us. Got an investor meeting I’m trying to postpone, just hoping someone at Supabase actually picks this up.
Even if they escalated it to infra, you're stuck at the queue... They had a massive AWS capacity issues a few days ago, so I imagine they still haven't cleared those up