7 Replies
You were asked to put some context in this as no one here would know what your ticket is about. Please provide context as to what the issue you are having is.
Provide the info in text inline. Screenshots aren’t very clear.
original email
hi,
I subscribed "Supabase - Annual Commits" by mistake on on September 24th in aws market page. Pls help me to cancel this order. When the mistake happend i contacted aws supporter at the first time, but they told me only you can deal with this problem at yesterday.
AWS ID :533267002049
product ID: prod-lbh774fxnpldm
agmt-3z9eslu3zn6jipfa8xu2ew432
supabase responsed：
Hi there,
Thanks for reaching out to us. We have received your support request and your ticket id is SU-255471
Free plan will receive no guaranteed support response - we try to respond to outage related issues asap however Pro and Enterprise tickets take priority. Upgrade here.
For non-outage related issues, Free plan users are encouraged to ask their questions on our community Discord Server https://discord.supabase.com or on our GitHub Discussions board https://github.com/supabase/supabase/discussions .
The Supabase Team.
In this case you will have to wait on Supabase support to get back to you. This is a user helping user platform and not regularly monitored by Supabase staff.
Is there any ways for subscribed users to connect with supabase supporters?
I have been waiting for 20 days now
I actually don’t know what this is, so unless someone who has done this before comes along there isn’t much I can help with here.