System crash while installing from my steam library
Edit: it was the heat after all, as a few suggested. I didn’t think a laptop less than 2 years old would already have thermal paste and putty going bad, but it did. New paste and putty and it’s back in action. Thank you to the team for their help.
I installed Bazzite Debian this morning, updated everything, installed a few productivity apps, then went to download my games from Steam. Within a few minutes, the laptop would crash all the way out without warning. Powering back up boots normally and I can do updates, check email, whatever, then when I open Steam, it crashes anywhere from instantly to a few minutes.
So far, I have tried running Steam before update, installing both stable and beta, updating the bios, ensuring bios settings matched install instructions. None of this helps.
System specs: Asus ROG Strix G17 Gaming Laptop G713PV
AMD Ryzen 9 7945HX Mobile
RTX 4060 Laptop
16GB (2x 8GB) DDR5 SO-DIMM
2x 2tb NVMe m.2 SSD
This is frustrating. I really liked the idea of an immutable OS for the wife and kids to use, but I am beginning to have doubts. Hopefully it’s something simpleish.
Solution:Jump to solution
I am now 10 minutes into downloading warhammer ii on balanced power level, and while the temps are at 92c, they are holding. The fans did not spin up until 96c. Thats sad that Asus didn’t do any better of a job applying paste and putty on a “gaming computer” than this.
So, the fault was heat, however, I can not spin up fans manually nor can I adjust for target temps. Thank you both for your time this morning (my morning anyway)...
90 Replies
Update… I just ran ujust fix-reset-steam and so far, it’s working
Edit to add: this is also the first time the friends chat list popped up, so maybe that was the problem
Nope, just crashed again
what are your temps?
installing/extracting games uses a lot of CPU
what do you mean with bazzite debian? :ThonkFedora:
actually yeah what's up with that?
lol, oh holy shit I really did type that LOL Ahem, I meant gnome. WOW lol
Ok, now that I am over my boneheaded Debian thing… the question was about temps… while I was putting in a second 2 tb m.2 drive, I cleaned the fans and fins thoroughly and it is now back to factory freaky quiet. I haven’t actually installed a temp monitoring app yet, but I have noticeably more air moving.
I mean, WTF, I have never even used Debian. ROFL.
I JUST figured out where Debian came from. I was researching CachyOS. Ok, I feel better now. Lol
True, but if it didn’t shut down running Steam on windows, it shouldn’t on Bazzite, also, the fans weren’t ramped up, so I doubt it was heat. Not saying it could not be, just I have doubts.
you dont need to install a temp monitoring app, you can run
sudo sensors-detect --auto and then sensors to see tempsIt is the temps. For some reason, the laptop is not even beginning to spin up the fans until the cpu is at 100c. Ugh
oh jeez
the BIOS should be controlling the temps and ramping up the fans when it gets hot
that's something that should be working independent of OS
unless the bios is so locked down that the fan control depends on ASUS armoury crate or some other shiz
It should. I am in the bios now watching temps creep up to 100c, fans spin up, cpu cools to 95, fans spin down. And because it’s an Asus laptop, no bios controls for temps
I am pretty sure I have armory crate disabled in bios
I don’t think there is an armory crate for Linux anyway. Lol
yea i don't think there is
Yeah, it’s disabled, I am doing to try enabling it just for giggles and grins
i think coolercontrol on linux can be used to adjust fans, but i tried that on my laptop and none of the fans were even recognized
Laptops ThinkPads, some ASUS, and some HP Laptops are known to have supported Linux drivers, but support is spotty and not all models are supported. If your laptop has a hwmon kernel driver, then CoolerControl will use it automatically. Otherwise, fan control for your laptop is most likely not supported.you could try coolercontol, even if it's a low chance of success
Well, fan control is a fail, I’ll look for cooler control real quick
ujust install-coolercontrol
it will layer coolercontrol to the imageOk, I am still learning Bazzite. Lol. I have typed apt and pip about 100 times now. Lol
Strange, it does nothing but scowl at me. Lol
screenshot please?y
No, ujust is working, I mean when I type sudo apt install whatever, Bazzite does nothing. Lol. And I know exactly why too. Lol
yea because Bazzite doesn't use the apt package manager lol
Nope. Lol
but you can create distroboxes of Debian and Ubuntu and run apt commands there
this way you can access their package formats and package managers
and run apps that only exist as deb file for example
Can I do it in Bazzite? I know very very little of it
yes, distroshelf is preinstalled
Oh, ok. It still will not allow, say, changing Gpu drivers though, correct?
the gpu drivers are part of the image
As I understand those are hard baked to the …. Yep, ok
you typically use distrobox/distroshelf to install graphical applications that are not in bazaar :bazaar:
but you can go fully overboard and install another GUI inside of distrobox
it's kind of wild what you can do with it
Distrobox
Use any linux distribution inside your terminal.
Ok. Though honestly, once it’s playing the games I want, I will leave well enough alone. I have a Linux box I can break to my hearts content. Lol. Just not my gaming laptop and desktop.
yea we need to figure out the fan control somehow
did you check your laptop manual? perhaps there's an option to go into 'advanced mode' for the bios?
Rebooting now
I did and nothing there either. Really the “advanced” mode has less than my desktops “basic”
this should be illegal
they're effectively forcing you to use Windows and their shitty Armoury Crate app
Yep
i'm finding some tools but they are windows only
like g-helper
Well… I got cooler control installed, but when I open it I only have a short time before the system shuts off. I want to speed the fans to 100 immediately but don’t know where that is. Lol
you could try setting your performance profile to powersave
One thing, I really don’t think it should shut off this fast. This laptop model is known for getting an excessively hot keyboard and mine isn’t there yet
it's not the keyboard that makes it shut down, once the CPU exceeds its TJMax, it will force shutdown the system
it's to protect the hardware from permanent damage
Ok, got it on power save
on your CPU that's 100C
Yeah, and the fans aren’t even spinning up until then. Lol. Damn Asus
vendor lock-in is such a terrible thing ngl
i swear this shit should be illegal
Yep, crazy how the community allows it on laptops but try that on a desktop. Lol
which bazzite image are you on btw? asus-nvidia-open?
Ok, so I have cooler control open and the low performance setting is keeping it from crashing, now to find the fan control
i'm honestly not sure what the difference is between asus and the regular image
The beta,
?
From the website, with nvidia drivers
rpm-ostree status please?Gnome nvidia open :stable
Ok, no controls available in cooler control, the page is blank
i'm trying to find out if the asus image could help, hold on
Ok
Huh, I feel dumb. Lol, when selecting the image, I stopped looking after seeing nvidia. I have no problems trying the Asus la-top image
you could try rebasing to the
bazzite-gnome-asus-nvidia-open image but i'm not sure if that would help, perhaps worth a try
that's a mouthful :sweat_nervous:journalctl -b | fpastehello antheas, would the asus image help us here? the fans are impossible to control without software
the asus driver should handle it
you dont need software
the log will say whether the driver bailed
Lol. Now, while it does have an nvidia Gpu in there, it’s only used when an external monitor is used, should I select nvidia anyway?
they aren't on an asus image yet
the driver is on all images
asus images are slated for removal
but we have to do some stuff still
for that to happen
run the command that antheas gave you
Ok
and then paste the link in here that it gives you
Ok, it’s sending it up now
https://paste.centos.org/view/3f576060
Lol, it just shut down again. Booting back up now
and i thought asus was one of the remaining good manufacturers 💀
Well, after buying this one, like 2 years ago, I quickly learned it’s a little furnace. The area above the keyboard even gets uncomfortably warm during gaming, and that’s not just mine, it’s a major complaint about this model
When I go to the Asus website, I have to put in the SN to get support for it, the g713pv isn’t available in the drop menu
well the driver loaded
which power mode are you using
there are some bugs that im working on rn but i think those will not affect you
Usually balanced, using power saver now
power_saver fan curve might be too little
you might want to go to balanced
Ok
their laptop shuts down when using the balanced mode
When idle or lite stuff, it’s fine
well im looking at it and your logs look normal
either way we need to get the fans working somehow… coolercontrol doesn't find them
surely they want to play games on their gaming laptop at some point
So just for giggles, I set the power to performance, my fans spun up and I think one of my kids got blown over. Hehehehe. I haven’t heard them this high since when I ran prime on it after buying it. Lol
so the fans work only in Performance profile? :ThinkingEmoji: weird ngl
They worked in balanced, just a very low hum was all
so perhaps the issue isn't that the fans aren't found, but that the fan profile is wrong?
it definitely should ramp up when hot
Possibly, they don’t spin up until 100c… but again, I am on the desktop build
Er, desktop install on the laptop
sounds like you need to clean your fans
Just did q days ago, all fans and fins
2 days ago
hows the thermal paste situation doing
Well, I haven’t reposted it myself, so it’s still on factory paste/pads/whatever. I didn’t pull the heatsinks and pipes because I didn’t want to have to repaste
Damn autocorrect
and how old is the laptop?
Just under 2 years
The bottom is only snapped on, so I can pop it open and pull the heat pipes and see how it is. I have some good non conductive paste I can throw in there
I have 3 sensors in the mid 90s, monitorets is detecting heat just fine
I have good airflow from all 4 exits, just not as warm as the temps are suggesting… I think I may go ahead and try a repaste
I just watched the temp monitor as I stepped through performance to balanced to power saver, the temps stayed in the 90s on performance and balanced, then dropped to low 60s on power saver. Since I am not on the Asus laptop distribution, could the volts be off? Just spitballing here
it sounds to me like your laptop is constantly boosting :clueless:
so when you enable powersave, which disables boosting, you dont see abysmal temps
60s still seem a tad high, to me anyway. Something is making this thing grumpy though.
I just installed the Asus and there is already a huge difference in fan response. Let me install Steam games again and see what happens.
good to hear
So it crashed immediately, then I popped it open and pulled the heatsink. The thermal putty on the VRMs was crusted over, the Liquid Metal they used was on the edges of the cpu, the paste on the Gpu mem modules was thin and incomplete, so I reputtied and pasted. My temps on the hot spots are 30c lower. Holy hell, how do these companies get away with that? Anyway, I will now try installing a game in Steam and see what happens.
Solution
I am now 10 minutes into downloading warhammer ii on balanced power level, and while the temps are at 92c, they are holding. The fans did not spin up until 96c. Thats sad that Asus didn’t do any better of a job applying paste and putty on a “gaming computer” than this.
So, the fault was heat, however, I can not spin up fans manually nor can I adjust for target temps. Thank you both for your time this morning (my morning anyway)
Think the system got away with the heat because armory crate allowed me to set threadholds and curves.