Lost access to 2FA and no recovery key available.
Hi everyone,
I’m currently unable to access my account due to losing my 2FA device, and I also don’t have the recovery key for Ente Auth. Can anyone assist me with recovering access to my account? I’d appreciate any help or advice on how to proceed.
1 Reply
To recover your account, you can use your Ente recovery key. During login, press cancel on the browser dialog to verify your passkey, and then select the "Recover two-factor" option in the error message that gets shown. This will take you to a place where you can enter your Ente recovery key and log in to your account. Now you can go to the Passkey page to delete the lost passkey and/or add a new one; more details are available at https://ente.io/help/photos/features/account/passkeys#recovery.
If you have lost access to both your passkey and recovery key, please reach out to support@ente.io for help.
-# If your issue is resolved, feel free to use the /solved command to close this thread. If you'd like to ask me another question use /docsearch
Passkeys | Ente Help
Using passkeys as a second factor for your Ente account