Lost access to 2FA and no recovery key available.
Hi everyone,
I’m currently unable to access my account due to losing my 2FA device, and I also don’t have the recovery key for Ente Auth. Can anyone assist me with recovering access to my account? I’d appreciate any help or advice on how to proceed.
I’m currently unable to access my account due to losing my 2FA device, and I also don’t have the recovery key for Ente Auth. Can anyone assist me with recovering access to my account? I’d appreciate any help or advice on how to proceed.
Solution
To recover your account, you can use your Ente recovery key. During login, press cancel on the browser dialog to verify your passkey, and then select the "Recover two-factor" option in the error message that gets shown. This will take you to a place where you can enter your Ente recovery key and log in to your account. Now you can go to the Passkey page to delete the lost passkey and/or add a new one; more details are available at https://ente.io/help/photos/features/account/passkeys#recovery.
If you have lost access to both your passkey and recovery key, please reach out to support@ente.io for help.
If you have lost access to both your passkey and recovery key, please reach out to support@ente.io for help.
Using passkeys as a second factor for your Ente account
